Patient Scheduler - (32 hours a week)

Essentia Health; Duluth (MN); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Tuition reimbursement

Flexible scheduling

Job summary

Essentia Health in Duluth, MN is seeking a 0.8 FTE Patient Scheduler to pre-register and schedule patients for appointments, tests, and procedures. You will manage calls, coordinate with care teams, and provide patients with cost estimates and itineraries.

The role emphasizes accurate data entry in the EHR and strong customer service. Day shift in a flexible schedule, with a comprehensive benefits package including medical, dental, vision, 401(k), and professional development opportunities.

Qualifications

• Level I Patient Scheduler is expected to be proficient in scheduling multiple service lines within the market.
• Cross training to provide coverage as needed.
• Accurate data input into the electronic health record.

Responsibilities

• Patient identification, registration, and scheduling with follow-up.
• Pre-registration of patients, including guarantor and insurance verification.
• Coordinate scheduling of services, including ancillary and procedure scheduling.
• Handle incoming calls, follow-up queues, and ticket scheduling.
• Enter data into the permanent electronic health record while talking with patients.
• Collaborate with care teams to provide quality customer service and outcomes.

Skills

Patient scheduling

Data entry into EMR

Customer service

Education

Level I Patient Scheduler

Job description

Building Location:

Essentia Health - Miller Hill Health Plaza

Department:

2046610 REHAB MGMT - SMDC HOSP

Job Description:

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Education Qualifications:

Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.

Key Responsibilities:

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients.
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling.
• Handles incoming calls, follow-up and referral work queues, ticket scheduling.
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients.
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.

Preferred Qualifications:

• Previous patient access representative or scheduling experience preferred.

Licensure/Certification Qualifications:

FTE:

0.8

Possible Remote/Hybrid Option:

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

8:30am

Shift End Time:

5:00pm

Weekends:

No

Holidays:

No

Call Obligation:

No

Union:

Compensation Range:

$17.63 - $26.45

Employee Benefits at Essentia Health:At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.