Patient Scheduler

vTech Solution; Sacramento (CA); Presencial; USD 30.000 - 47.000; A tiempo parcial

Descripción de la vacante

The Patient Scheduler for the Outpatient Infusion Center at vTech Solution coordinates patient appointments and supports clinic workflow. This role emphasizes efficient scheduling, strong administrative skills, and professional phone communication within a fast-paced healthcare setting.

You will use the EPIC scheduling system, collaborate with clinical staff, handle high-volume inquiries, and maintain accurate records.

Formación

• Minimum of 2 years of patient scheduling experience.
• At least 3 years of administrative customer service experience.
• Proficiency with EPIC patient scheduling system.
• Fluency in English with strong verbal communication skills.
• Ability to handle high-volume phone communication throughout the day.

Responsabilidades

• Schedule patient appointments using EPIC system specifically for outpatient infusion services.
• Coordinate with clinical and administrative staff to optimize scheduling and patient flow.
• Manage patient inquiries and provide excellent customer service over the phone.
• Maintain accurate and up-to-date patient scheduling records and documentation.
• Communicate scheduling changes and confirmations to patients and relevant staff.
• Assist with administrative tasks related to patient scheduling and clinic operations as needed.

Conocimientos

Patient scheduling

Administrative customer service

Verbal communication

Phone handling

English fluency

Herramientas

EPIC scheduling system

Descripción del empleo

Job Summary

The Patient Scheduler for the Outpatient Infusion Center is responsible for managing and coordinating patient appointments efficiently. This role requires extensive experience in patient scheduling, strong administrative and customer service skills, and the ability to communicate effectively over the phone. The scheduler ensures seamless scheduling operations to support patient care and clinic workflow.

Responsibilities

• Schedule patient appointments using EPIC system specifically for outpatient infusion services.
• Coordinate with clinical and administrative staff to optimize scheduling and patient flow.
• Manage patient inquiries and provide excellent customer service over the phone.
• Maintain accurate and up-to-date patient scheduling records and documentation.
• Communicate scheduling changes and confirmations to patients and relevant staff.
• Assist with administrative tasks related to patient scheduling and clinic operations as needed.

Required Skills & Certifications

• Minimum of 2 years of patient scheduling experience.
• At least 3 years of administrative customer service experience.
• Proficiency with EPIC patient scheduling system.
• Fluency in English with strong verbal communication skills.
• Ability to handle high-volume phone communication throughout the day.

Preferred Skills & Certifications

• Additional experience in healthcare or outpatient infusion settings.
• Familiarity with medical terminology and outpatient clinical workflows.

Special Considerations

Temporary 6-month contract position. Position requires extensive phone communication and multitasking in a fast-paced environment.

Scheduling

Typical daytime work schedule aligned with outpatient infusion center hours. Shift assignments based on clinic hours and patient scheduling demands.