Clerical Officer - Flow Navigation Centre+

NHS Ayrshire & Arran; Kentucky; On-site; USD 28,000 - 33,000; Full time

Job summary

NHS Lanarkshire is seeking an Administrative and Clerical support role to provide comprehensive assistance to clinical and non-clinical staff. The position involves reception duties, switchboard, mail handling, photocopying, faxing, and filing to ensure smooth departmental operations.

The role runs on an 11.5 hour pattern (7:45-8:15), including days and nights over a 7-day cycle. Training and support are provided to help you succeed in a busy healthcare environment.

Qualifications

• Educated to standard grade level or experience in a similar role
• Well developed interpersonal skills in customer care
• Excellent communication skills.
• Good organisational and planning skills.

Responsibilities

• General reception duties.
• Switchboard.
• Sort and distribute incoming and outgoing mail.
• Photocopying.
• Faxing.
• Filing.
• Day to day maintenance of departmental requirements to ensure the smooth running of the department.

Education

Standard grade level or equivalent experience

Interpersonal skills

Excellent communication skills

Good organisational skills

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

• To provide comprehensive Administrative and Clerical support to clinical and non-clinical staff in order to ensure the smooth running of the service.

The working pattern for this role is 11.5 hours, (7.45-8.15), days & nights, over 7 days.

In This Key Role, You Will

• General reception duties.
• Switchboard.
• Sort and distribute incoming and outgoing mail.
• Photocopying.
• Faxing.
• Filing.
• Day to day maintenance of departmental requirements to ensure the smooth running of the department.

What You'll Bring

• Educated to standard grade level or experience in a similar role
• Well developed interpersonal skills in customer care.
• Excellent communication skills.
• Good organisational and planning skills.

What We Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

• Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Karen Stewart, Team Leader via [e-mail]

If you have any questions about the recruitment process or require support with your application, contact Nicole Hetherington, Recruitment Administrator on [e-mail]