Patient Scheduler

Trinityhealth; Connecticut; On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Great benefits

Orientation included

Rotating Saturday shift

Job summary

Trinityhealth is seeking a Central Scheduler for Saint Francis Hospital to join our Patient Access team. The role involves scheduling outpatient diagnostic testing, assisting with billing for reimbursements, and aiding with outpatient registration processes.

You will interview patients for testing documents, manage intake and insurance forms, and handle routine office equipment and software tasks. The position includes day shifts and a Monday–Friday orientation period in Springfield, MA for

Qualifications

• High School Diploma or equivalent required.
• 2 years clerical experience in a medical field preferred.
• Minimum of 6 months customer service experience required.
• Knowledge of medical terminology preferred.

Responsibilities

• Schedule and confirm patient diagnostic testing appointments and provide testing requirements and instructions to patients.
• Interview patients to obtain and/or complete testing documents, medical case histories, and forms such as intake and insurance forms.
• Operate office equipment and computer systems including databases, word processing and spreadsheets.
• Answer telephones and direct calls to appropriate staff.

Skills

Customer service

Clerical skills

Medical terminology

Education

High school diploma or equivalent

Tools

MS Office

Database entry systems

Job description

Employment Type: Full time Shift: Day Shift

Description: 2 Week Orientation will require classroom time in Springfield, MA for local colleagues Position Purpose

Reporting to the Manager Patient Access, the Central Scheduler is responsible for scheduling outpatient diagnostic testing, assisting with the billing process for reimbursement of provided services, and assisting with the outpatient registration process.

What you will do

• Schedule and confirm patient diagnostic testing appointments and provide testing requirements and instructions to patients
• Interview patients to obtain and/or complete testing documents, medical case histories, and forms such as intake and insurance forms
• Operate office equipment such as voice mail messaging systems, copiers, fax, and use of computer systems including database entry, word processing, spreadsheets, and other software applications
• Answer telephones and direct calls to appropriate staff

Minimum Qualifications

• High School Diploma or equivalent required
• 2 years clerical experience in a medical field preferred
• Minimum of 6 months customer service experience required
• Knowledge of medical terminology preferred

Position Highlights and Benefits

• 40 Hours per Week - 1st shift (Days)
• Mostly Mon-Fri but rotating half day Saturday (differentials apply)
• Orientation first two weeks includes classroom time in Springfield, MA for colleagues living within 50 miles
• Great Benefits and Health Insurance Coverage - Starting Day 1

Ministry/Facility Information

Saint Francis Hospital is committed to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate health care environment. We are licensed for 617 beds and 65 bassinets, are a major teaching hospital and the largest Catholic hospital in New England.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.