Patient Safety Process Excellence Lead

Tower Health; West Reading (Berks County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Generous time off

Tuition assistance

Tower Advance Pay

Employee Assistance Program

Retirement Savings Program

Life Insurance

Job summary

Tower Health seeks a Patient Safety Process Manager to guide reporting, investigation, and improvement of safety events across its Pennsylvania network. You will collaborate with frontline staff and leadership to promote effective use of RL Solutions and ensure timely corrective actions.

Responsibilities include facilitating risk analyses, coordinating with Risk Management and Compliance, and maintaining Harm Score consistency to meet DOH and PA Safety Authority expectations.

Qualifications

• Bachelor's degree required or equivalent combination of education and experience.
• CPPS certification required within 2 years of employment.
• RN experience preferred but not required.

Responsibilities

• Supports individuals across Tower Health to utilize RL Solutions for reporting, investigating events and managing the system across all sites.
• Acts as an organizational resource for patient safety concepts, tools and methods.
• Facilitates and advises on Cause Analysis methods to identify causes and contributing factors for safety events and near misses.
• Facilitates Failure Modes and Effects Analysis and Apparent Cause Analysis Teams.
• Works with leaders to ensure corrective actions are addressed and improvement monitored.
• Engages frontline staff and those responsible for event reporting in the electronic system.
• Advocates for improvement efforts and supports compliance with clinical regulatory requirements.
• Assigns Harm Scores and supports standard use across the facility.

Skills

Analytical Skills

Change Management

Collaborative Skills

Computer Skills

Customer Service Skills

Delegation Skills

Detail Oriented

Epic Proficiency

Excellent Communications Skills

Excellent Interpersonal Skills

General Clerical Skills

Good Reasoning Skills

Leadership Skills

Listening Skills

Medical Terminology

Microsoft Office Applications

Multitasking

Negotiation Skills

Organizational Skills

Prepare & Give Presentations

Problem Solving Skills

Service Orientation

Strategic Thinking

Strong Team Player

Education

4 year Bachelor's Degree - OR - combination of relevant education & experience may be considered in lieu of Bachelor's Degree

Tools

Epic Proficiency

Job description

Tower Health seeks a Patient Safety Process Manager to guide reporting, investigation, and improvement of safety events across its Pennsylvania network. You will collaborate with frontline staff and leadership to promote effective use of RL Solutions and ensure timely corrective actions.

Responsibilities include facilitating risk analyses, coordinating with Risk Management and Compliance, and maintaining Harm Score consistency to meet DOH and PA Safety Authority expectations.