Patient Revenue Cycle Lead Coordinator

Ohio State University; Columbus (OH); On-site; USD 26,560 - 34,701; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off including sick and vacation time

State retirement plan with employer contributions

Job summary

Ohio State University seeks a Patient Revenue Cycle Lead Coordinator to oversee Revenue Cycle activities within the College of Dentistry. Responsibilities include managing billing, follow-up, denial management, and claims processing while ensuring effective communication with leadership.

The ideal candidate will have at least 4 years of experience, a high school diploma or GED, and proficiency in Microsoft Office.

Benefits include medical coverage, paid time off, and retirement plans.

Qualifications

• At least 4 years of relevant experience in dental or medical office operations.
• Proven experience in guiding and coordinating workflow.
• Ability to develop positive working relationships with a diverse population.

Responsibilities

• Oversee billing and collection of patient accounts.
• Perform charge review, billing, follow-up, and claims processing.
• Manage cash reconciliation and banking interactions.

Skills

Communication skills

Microsoft Office proficiency

Workflow coordination

Customer service

Education

High school diploma or GED

Tools

Electronic health record (EHR) software

Job description

Job Title

Patient Revenue Cycle Lead Coordinator

Department

College of Dentistry (CoD) Revenue Cycle Services (RCS) – Patient Financial Services (PFS)

Location

Postle Hall (0024), College of Dentistry, The Ohio State University

Job Summary

The Patient Revenue Cycle Lead Coordinator functions as a key member of the College of Dentistry (CoD) Revenue Cycle Services Team, primarily responsible for overseeing back‑end Revenue Cycle activities including charge review, billing, follow‑up, denial management, claims processing, cash reconciliation, banking interactions, 835 processing, bad debt, payer interactions, grievance management, and customer service.

Responsibilities

• Oversee billing and collection of patient accounts for all CoD outpatient clinics.
• Perform charge review, billing, follow‑up, denial management, and claims processing.
• Manage cash reconciliation, banking interactions, and 835 processing.
• Handle bad debt, payer interactions, grievance management, and customer service.
• Guide and coordinate workflow and assist on large projects through indirect management of staff.
• Maintain internal communication with higher‑level leadership and make independent decisions.
• Analyze patient data with a high level of accuracy.

Qualifications

• High school diploma or GED required.
• At least 4 years of relevant experience in dental or medical office front desk, operations, scheduling, or billing.
• Proven experience guiding and coordinating workflow and communicating effectively with leadership.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office.
• Knowledge of electronic health record (EHR) software is desired.
• Detail‑oriented with excellent organizational skills.
• Ability to develop positive working relationships with a diverse population.
• Experience in training or business office operations preferred.

Desired Experience and Skills

• 6–10 years of relevant experience.
• Knowledge of electronic health record (EHR) software.
• Ability to develop and create ongoing process improvements.
• High level of emotional intelligence and teamwork.
• Accurate patient data analysis and reporting.

Physical Requirements

Candidate must be able to push/pull carts containing office supplies, bend/stretch/twist to pick up supplies, maintain office appearance, stand and walk for periods of time serving and assisting customers.

Screenings

Successful completion of a criminal background check and drug and alcohol screening is required.

Work Schedule

Monday – Friday, 7:30 a.m. – 4:30 p.m.

Compensation

Targeted hiring pay range: $19.28 – $25.19 per hour, based on experience and education.

EEO Statement

The university is an equal‑opportunity employer, including veterans and disability.

Benefits

• Medical, dental, and vision coverage (Ohio State pays a significant portion of the cost).
• Paid time off, including sick, vacation time, and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.