Patient Accounting Coordinator 1

Ohio State University; Columbus (OH); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off and 11 holidays

State retirement plan or equivalent

Job summary

Ohio State University is seeking a Patient Accounting Coordinator 1 within Health System Shared Services | Patient Accounting. This role oversees patient billing and collection processing in line with department policies and procedures.

Key duties include payment posting, cash reconciliation, refunds, insurance follow-up, customer service in a call-center setting, self-pay collections, and claim submission. Regular hours and first shift at Ackerman Rd location.

Qualifications

• High School Diploma or GED.
• PC Knowledge and interpersonal, verbal, and written communication.
• Minimum 1 year of experience in a contact center or similar experience in a healthcare environment.
• Ability to work more than 1 service line, 2 or more revenue cycle functions, or more than 1 site.
• Achieves or higher rating on annual performance evaluation—no corrective action in the past 12 months.
• Performance meets departmental standards for quality assurance, teamwork, customer service, and productivity.

Responsibilities

• Responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures.
• Payment posting, cash reconciliation, refund/credit processing, insurance follow-up, customer service in a call center setting, self-pay collections, or claim submission.

Skills

Interpersonal communication

Verbal communication

Written communication

PC knowledge

Customer service

Call center experience

Education

High School Diploma or GED

Job description

Job Title

Patient Accounting Coordinator 1

Department

Health System Shared Services | Patient Accounting

Scope of Position

Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service, and cash collection. The primary responsibility of staff with Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Patient Accounting Coordinator is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include, but are not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow-up, customer service in a call center setting, self-pay collections, or claim submission.

Minimum Qualifications

• High School Diploma or GED.
• PC Knowledge and interpersonal, verbal, and written communication.
• Minimum 1 year of experience in a contact center or similar experience in a healthcare environment.
• Ability to work more than 1 service line, 2 or more revenue cycle functions, or more than 1 site.
• Achieves or higher rating on annual performance evaluation—no corrective action in the past 12 months.
• Performance meets departmental standards for quality assurance, teamwork, customer service, and productivity.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

Additional Information

• Location: Ackerman Rd, 660 (0242).
• Position Type: Regular.
• Scheduled Hours: 40.
• Shift: First Shift.
• Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Equal Opportunity Statement

The university is an equal opportunity employer, including veterans and disability.