Pharmacy Operations Lead - Returns Room (Onsite)

Cigna Healthcare; Tempe (AZ); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health coverage day 1

401(k) plan with company match

Holiday Pay and PTO

Education/Certification Program (Grow/

Career Growth and Advancement

Job summary

The Cigna Group is seeking a Pharmacy Operations Lead Representative in Tempe, onsite. You will lead the Returns Room team, coordinate daily workflows, and ensure accurate processing of returned medications while mentoring staff and upholding regulatory requirements.

Key responsibilities include training, cross-training, documenting activity, and collaborating with the Returns Supervisor to drive quality and efficiency in a fast-paced environment.

Qualifications

• Current Arizona Pharmacy Technician License is required.
• Current PTCB certification is required.
• Pharmacy/healthcare/operations or administrative experience is required.
• Experience with Microsoft Office and data-entry tasks is expected.

Responsibilities

• Coordinate daily workflow and operational priorities in Returns Room.
• Provide day-to-day process guidance to Returns Room staff.
• Support onboarding, training, and cross-training for team members.
• Identify workflow, production, and quality concerns and communicate them.
• Research and process returned medications and prescription packages.
• Document return-related activity and communicate with patients.
• Use multiple systems to research and resolve issues; uphold SOPs and HIPAA rules.
• Maintain proficiency across Returns Room functions and support operations.
• Contribute to continuous improvement initiatives.

Skills

Attention to detail

Communication

Organization

Multitasking

Independence

Process guidance

Tools

Microsoft Office

Data entry

Job description

The Cigna Group is seeking a Pharmacy Operations Lead Representative in Tempe, onsite. You will lead the Returns Room team, coordinate daily workflows, and ensure accurate processing of returned medications while mentoring staff and upholding regulatory requirements.

Key responsibilities include training, cross-training, documenting activity, and collaborating with the Returns Supervisor to drive quality and efficiency in a fast-paced environment.