Patient Relations -WGM Mt Sterling

Talent For Dental; Mount Sterling (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

4‑Day Work Week

No Weekends

Health Benefits

Team Training

Team Lunches

Scrubs Provided

Free Orthodontics

Job summary

Talent For Dental is seeking a Patient Relations Coordinator (Front Desk) to be the welcoming face in Winchester, Paris & Mt. Sterling, KY.

You will handle check-ins, insurance verification, scheduling, payments, and patient communications to ensure a smooth, positive visit from the first contact. Ideal candidates have 1–2 years in customer service or healthcare administration, strong communication, and attention to detail.

Qualifications

• 1–2 years in customer service, admin, healthcare, dental, or front office.
• Strong customer service, excellent communication, problem-solving.
• Organizational skills with attention to detail.
• Financial and administrative aptitude.
• Reliability and accountability.
• Teamwork and collaboration.

Responsibilities

• Welcome patients and families with professionalism and positivity.
• Check patients in and verify insurance and demographic information.
• Answer incoming calls and respond to patient inquiries.
• Schedule consultations and maintain appointment schedules.
• Confirm appointments and manage reminders.
• Collect payments and discuss financial arrangements.
• Verify insurance benefits and obtain authorizations.
• Update and maintain patient records.
• Coordinate with the clinical team to ensure efficient patient flow.
• Assist with emergency appointments and schedule adjustments.
• Support patient follow-up and recall efforts.
• Ensure compliance with office policies and HIPAA requirements.
• Help create an outstanding patient experience that encourages treatment acceptance and retention.

Skills

Customer service

Communication

Problem solving

Organization

Financial aptitude

Reliability

Teamwork

Education

High School Diploma or GED

Job description

The Opportunity

Patient Relations Coordinator (Front Desk)

Winchester, Paris & Mt. Sterling, KY

Starting at $17 hr

Are you a friendly, organized professional who enjoys helping people and creating a positive patient experience? Join our growing team as a Patient Relations Coordinator (Front Desk) and become the welcoming face of our practice!

We are seeking a team-oriented individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service while helping patients feel comfortable and cared for from their very first interaction.

Why Join Us?

• 4-Day Work Week (7:30 AM - 5:00 PM)
• No Weekends
• Medical, Dental, Vision & 401(k) Benefits
• Team-Oriented Culture with Hands-On Training
• Team Lunches & Outings
• Two Sets of Scrubs Provided for New Hires
• Free Orthodontic Treatment After 6 Months of Employment (eligibility applies)

A Day In the Life Of

What You'll Do

• Welcome patients and families with professionalism and positivity
• Check patients in and verify insurance and demographic information
• Answer incoming calls and respond to patient inquiries
• Schedule consultations and maintain appointment schedules
• Confirm appointments and manage reminders
• Collect payments and discuss financial arrangements
• Verify insurance benefits and obtain authorizations
• Update and maintain patient records
• Coordinate with the clinical team to ensure efficient patient flow
• Assist with emergency appointments and schedule adjustments
• Support patient follow-up and recall efforts
• Ensure compliance with office policies and HIPAA requirements
• Help create an outstanding patient experience that encourages treatment acceptance and retention

What We're Looking For

Preferred Experience: 1-2 years in a customer service, administrative, healthcare, dental, or front office role.

Successful candidates will demonstrate:

• Strong customer service skills
• Excellent communication abilities
• Problem-solving mindset
• Organizational skills and attention to detail
• Financial and administrative aptitude
• Reliability and accountability
• Teamwork and collaboration

Education Requirements

• High School Diploma or GED required

We are an equal opportunity employer committed to creating an inclusive environment for all applicants. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties