Care Coordinator (Medical Receptionist/PSR)

Commonwealth Hand & Physical Therapy; Richmond (KY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Paid Time Off

401(k) with employer matching up to 4%

Onboarding program with 30/60/90-day计划

Growth opportunities

Job summary

Commonwealth Hand and Physical Therapy in Richmond, KY, is seeking a Full-Time Front Desk Medical Receptionist to be the first voice and face for patients. You will handle check-in/out, scheduling, insurance verification, and calls in a fast-paced clinic.

No healthcare background required; training provided on EMR navigation, scheduling workflows, and HIPAA compliance, with opportunities for growth in a supportive team environment.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer-facing or patient-facing experience.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfort communicating on the phone with patients and callers, with professionalism.
• Basic computer proficiency; comfortable learning new systems and scheduling software.
• No prior medical experience required — training provided on EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.

Responsibilities

• Manage front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals, gather information, and update patient records.
• Keep patient flow and schedules moving by confirming appointments, managing waitlists, and handling cancellations.
• Collect copays and balances accurately, with basic payment tracking when needed.
• Uphold HIPAA privacy standards in all front desk interactions and documentation.

Skills

Customer-facing experience

Multitasking

Phone communication

Attention to detail

Organized / detail-oriented

Basic computer proficiency

HIPAA compliance awareness

Education

High School Diploma or GED

Tools

Scheduling software

EMR navigation

Phone system

Excel/Spreadsheets

Job description

About the Role

Commonwealth Hand and Physical Therapy, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our team!

At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.

Compensation and Schedule

• Pay: $18/HR
• Location: Richmond, Kentucky 40475
• Full Time Schedule: 8am-5pm

Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
• Clear growth pathways; many of our front desk team members have advanced into clinic management, operations, and leadership roles
• A collaborative team culture where no one is left on an island; you'll have access to leadership and a built-in buddy system across clinic locations
• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

What We’re Looking For

You don't need a healthcare background to be great in this role — but you do need to be someone who genuinely enjoys helping people, thrives in a busy environment, and takes ownership of your work. If you've worked in any customer-facing role and want to build a career in healthcare, we want to hear from you.

• High School Diploma or GED required
• 1+ year of experience in a customer-facing or patient-facing role, this could include retail, hospitality, call center, medical reception, or any setting where you regularly interacted with the public in person or over the phone
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
• Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets
• No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette

Equal Opportunity Employer

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].