Patient Relations Representative

Northside Hospital Inc.; Canton (GA); On-site; USD 38,000 - 48,000; Part time

Job summary

Northside Hospital Inc. is seeking a patient grievance advocate to manage complaints from patients, families and visitors with empathy and professionalism.

You will serve as the first contact in the grievance process, offering resolution options and coordinating referrals to meet patient needs. The role involves direct interaction with patients of all ages, ensuring courteous communication, providing emotional support, and identifying opportunities to improve processes for higher patient

Qualifications

• High School diploma or equivalent education (GED) or post-secondary education
• Two (2) years of experience in advocacy, public relations, customer service, or in a medical setting
• Ability to type a minimum of 30 words per minute
• Prefer degrees in Social Science, Business Administration, Health Administration, Education or related field
• Familiarity with Microsoft Office Suite (Word, Excel, Teams) and EHRs
• Bilingual (Spanish preferred) and strong communication skills

Responsibilities

• Processes complaints and concerns from patients, families, and visitors
• Acts as the initial representative during the grievance process and identifies resolution options
• Provides intervention with staff/patient/family conflict and referrals
• Suggests process improvements to enhance patient satisfaction
• Maintains direct contact with patients to provide emotional support and assistance
• Communicates courteously to uphold public relations

Skills

Interpersonal skills

Customer service

Communication skills

Typing speed 30 wpm

Education

High School diploma or GED

Associates/Bachelors/Master’s in related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Electronic Health Records

Job description

Overview

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Responsibilities

Processes complaints and concerns brought forward by patients, families and visitors. Serves as the initial representative for the organization during the grievance process and identifies options for resolution. Provides direct intervention with staff/patient/family conflict; acts as internal and external resource for referrals to meet customer’s needs. Makes recommendations for process improvement on behalf of customers to increase the level of patient satisfaction. Maintains direct contact with patients of all ages, families, and visitors to provide emotional support, assistance, and the hospital grievances. The duties of this position require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations.

Schedule: As needed basis

Qualifications

REQUIRED

• High School diploma or equivalent education (GED) or post-secondary education
• Two (2) years of experience in an occupation requiring advocacy, public relations, customer service, or in a medical setting
• Ability to type a minimum of 30 words per minute

PREFERRED

• Associates, Bachelors or Master’s Degree in Social Science, Business Administration, Health Administration, Education or related field
• Demonstrated knowledge and skill with the Microsoft Office Suite application (specifically Microsoft Word, Microsoft Excel and Microsoft Teams)
• Functional knowledge of patient registration, electronic health record and other patient information software/applications
• Bilingual (Spanish preferred)
• Strong interpersonal, organizational, and customer service skills
• Excellent written and oral communication skills
• Strong problem-solving skills and ability to work independently

Work Hours:

7-3:30, 8-4:30 9-5:30, 10-6:30 or 2:30-11p

Weekend Requirements:

Yes- Rotating Basis

On-Call Requirements:

No