Patient Relations Representative

Northside Hospital; Canton (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Northside Hospital in Atlanta seeks a dedicated patient advocate to handle complaints and concerns from patients, families and visitors. You will serve as the initial contact during the grievance process, identify resolution options, and coordinate referrals to meet the customer's needs.

The role requires a high school diploma, at least two years in advocacy or customer service, and the ability to type 30 wpm. Bilingual skills and strong interpersonal abilities are preferred.

Qualifications

• High School diploma or GED required.
• Two years of experience in advocacy, public relations, customer service, or medical setting.
• Ability to type a minimum of 30 words per minute.

Responsibilities

• Serve as the initial representative during the grievance process and identify options for resolution.
• Provide direct intervention with staff/patient/family conflict; refer to meet customer needs.
• Make recommendations for process improvement to increase patient satisfaction.

Skills

Interpersonal skills

Organizational skills

Customer service

Written and oral communication

Typing 30 wpm

Bilingual (Spanish preferred)

Education

High School diploma or GED

Associate/Bachelor/Master in related field

Tools

Microsoft Office (Word, Excel, Teams)

Electronic health record software

Job description

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Processes complaints and concerns brought forward by patients, families and visitors. Serves as the initial representative for the organization during the grievance process and identifies options for resolution. Provides direct intervention with staff/patient/family conflict; acts as internal and external resource for referrals to meet customer\'s needs. Makes recommendations for process improvement on behalf of customers to increase the level of patient satisfaction. Maintains direct contact with patients of all ages, families, and visitors to provide emotional support, assistance, and the hospital grievances. The duties of this position require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations.

REQUIRED

1. High School diploma or equivalent education (GED) or post-secondary education
2. Two (2) years of experience in an occupation requiring advocacy, public relations, customer service, or in a medical setting
3. Ability to type a minimum of 30 words per minute

PREFERRED

1. Associates, Bachelors or Master\'s Degree in Social Science, Business Administration, Health Administration, Education or related field
2. Demonstrated knowledge and skill with the Microsoft Office Suite application (specifically Microsoft Word, Microsoft Excel and Microsoft Teams)
3. Functional knowledge of patient registration, electronic health record and other patient information software/applications
4. Bilingual (Spanish preferred)
5. Strong interpersonal, organizational, and customer service skills
6. Excellent written and oral communication skills
7. Strong problem-solving skills and ability to work independently