Human Resources Shared Services Specialist

Northside Hospital Inc.; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Northside Hospital Inc. is seeking an HR-focused professional to review and process service requests across HR specialties with accuracy and adherence to procedures. You will serve as a point of contact for employees and coordinate with internal teams and vendors.

The role emphasizes delivering timely information, meeting service standards, and navigating the organization to resolve inquiries. Candidates should have strong computer skills, particularly Excel and Word, and a foundation in HR

Qualifications

• High school diploma or GED required.
• Two years of HR or customer service experience.
• General knowledge of HR policies and healthcare compliance.
• Strong computer skills, including Excel and Word.

Responsibilities

• Review and process HR service requests and transactions related to one or more HR specialties with high accuracy and adherence to procedures.
• Be accountable for meeting service standards/metrics for all offerings and ensure all service standards are met.
• Provide information and navigate the organization and vendors on behalf of Northside Hospital employees.

Skills

Excel

Microsoft Word

Customer service

Communication

Teamwork

Education

High school diploma or GED

Bachelor’s Degree

Tools

Spreadsheet software

Job description

Overview

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Responsibilities

Effectively review and process HR service requests and transactions related to one or more HR specialties with a high degree of accuracy and adherence to procedures. Accountable for adhering to service standards/metrics for all offerings and ensuring all service standards are met. The position will provide information as well as navigate the organization and vendors on behalf of Northside Hospital employees.

Qualifications

REQUIRED

• High school diploma, equivalent education (GED), post-secondary education .
• Two (2) years of Human Resources OR customer service-related experience.
• General knowledge of Human Resources policies and procedures and Healthcare compliance.
• Strong computer skills, including spreadsheet and database usage, Excel and Microsoft Word.

PREFERRED

• Bachelor’s Degree from an accredited college or university.
• Two (2) years of HR Shared Services experience, representing HR/Health insurance industry.
• Ability to work flexible hours, including evenings &/or weekends.
• Ability to work well with others in a team environment.
• High degree of emotional intelligence.
• Strong communication and organizational skills.
• Strong customer services skills and attitude.
• Ability to work with many different people with different personalities.
• Strong multi-tasking ability and ability to work through ambiguity.

Work Hours:

730A - 430P

Weekend Requirements:

No

On-Call Requirements:

No