Patient Relations Representative

Northside Hospital; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Northside Hospital is seeking a patient grievance specialist to handle complaints and concerns from patients, families, and visitors. You will be the initial contact during the grievance process and help identify resolution options, providing emotional support and referrals as needed.

The role requires strong communication, advocacy experience, and the ability to work with diverse patients and staff to maintain high levels of patient satisfaction and public relations.

Qualifications

• High School diploma or GED or post-secondary education required.
• At least 2 years in advocacy, public relations, customer service, or medical setting.
• Typing speed of at least 30 words per minute.

Responsibilities

• Processes complaints and concerns from patients, families and visitors.
• Serves as the initial representative during the grievance process and identifies resolution options.
• Provides direct intervention with staff/patient/family conflict; refers for further assistance as needed.
• Maintains contact with patients to provide emotional support and assistance and supports sound public relations.

Skills

Customer service

Public relations

Advocacy

Communication skills

Typing speed 30 wpm

Education

High School diploma or GED

Post-secondary education

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

2026-113242
Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.
Processes complaints and concerns brought forward by patients, families and visitors. Serves as the initial representative for the organization during the grievance process and identifies options for resolution. Provides direct intervention with staff/patient/family conflict; acts as internal and external resource for referrals to meet customer’s needs. Makes recommendations for process improvement on behalf of customers to increase the level of patient satisfaction. Maintains direct contact with patients of all ages, families, and visitors to provide emotional support, assistance, and the hospital grievances. The duties of this position require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations.

Required

• High School diploma or equivalent education (GED) or post-secondary education
• Two (2) years of experience in an occupation requiring advocacy, public relations, customer service, or in a medical setting
• Ability to type a minimum of 30 words per minute

Preferred

• Associates, Bachelors or Master’s Degree in Social Science, Business Administration, Health Administration, Education or related field
• Demonstrated knowledge and skill with the Microsoft Office Suite application (specifically Microsoft Word, Microsoft Excel and Microsoft Teams)
• Functional knowledge of patient registration, electronic health record and other patient information software/applications
• Bilingual (Spanish preferred)
• Strong interpersonal, organizational, and customer service skills
• Excellent written and oral communication skills
• Strong problem-solving skills and ability to work independently