Human Resources Shared Services Specialist

Northside-Hospital-Inc.; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Northside Hospital is seeking an HR Service Specialist to review and process HR requests across multiple HR specialties in a fast-paced environment in Atlanta. You will ensure accuracy, adhere to procedures, and maintain service standards while guiding employees and coordinating with internal teams.

The role requires strong computer skills, knowledge of HR policies and healthcare compliance, and the ability to work with a diverse group of people. Evening and weekend flexibility is a plus.

Qualifications

• High school diploma or GED; post-secondary education encouraged.
• Two years of HR or customer service experience.
• General knowledge of HR policies and healthcare compliance.
• Strong computer skills including Excel and Word.

Responsibilities

• Review and process HR service requests with high accuracy.
• Adhere to service standards and metrics.
• Navigate the organization and vendors on behalf of Northside Hospital employees.

Skills

Communication

Teamwork

Customer service

Emotional intelligence

Multitasking

Organizational skills

Education

High school diploma / GED

Bachelor's degree

Tools

Excel

Microsoft Word

Job description

Overview

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Responsibilities

Effectively review and process HR service requests and transactions related to one or more HR specialties with a high degree of accuracy and adherence to procedures. Accountable for adhering to service standards/metrics for all offerings and ensuring all service standards are met. The position will provide information as well as navigate the organization and vendors on behalf of Northside Hospital employees.

Qualifications

REQUIRED

• High school diploma, equivalent education (GED), post-secondary education .
• Two (2) years of Human Resources OR customer service-related experience.
• General knowledge of Human Resources policies and procedures and Healthcare compliance.
• Strong computer skills, including spreadsheet and database usage, Excel and Microsoft Word.

PREFERRED

• Bachelor’s Degree from an accredited college or university.
• Two (2) years of HR Shared Services experience, representing HR/Health insurance industry.
• Ability to work flexible hours, including evenings &/or weekends.
• Ability to work well with others in a team environment.
• High degree of emotional intelligence.
• Strong communication and organizational skills.
• Strong customer services skills and attitude.
• Ability to work with many different people with different personalities.
• Strong multi-tasking ability and ability to work through ambiguity.

Work Hours:

730A - 430P

Weekend Requirements:

No

On-Call Requirements:

No