Patient Relations Representative, Forsyth

Northside Hospital Inc.; Cumming (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

Northside Hospital Inc. in Cumming, Georgia is looking for a dedicated Advocate to handle patient complaints and concerns. You will act as the first point of contact during grievance processes, providing emotional support and finding resolutions for patients and their families.

Candidates must have at least 2 years of experience in customer service or a medical setting, excellent communication skills, and a high school diploma or equivalent. Knowledge of Microsoft Office is essential.

Qualifications

• Minimum of 2 years experience in customer service or medical setting.
• Ability to type at least 30 words per minute.
• Bilingual (Spanish preferred) is a plus.

Responsibilities

• Process complaints and concerns from patients and families.
• Act as the initial representative during grievance processes.
• Provide emotional support to patients and families.

Skills

Interpersonal skills

Organizational skills

Customer service skills

Communication skills

Problem-solving skills

Education

High School diploma or equivalent

Associates or Bachelor's Degree in relevant field

Tools

Microsoft Office Suite

Patient information software

Job description

Overview

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Responsibilities

Processes complaints and concerns brought forward by patients, families and visitors. Serves as the initial representative for the organization during the grievance process and identifies options for resolution. Provides direct intervention with staff/patient/family conflict; acts as internal and external resource for referrals to meet customer’s needs. Makes recommendations for process improvement on behalf of customers to increase the level of patient satisfaction. Maintains direct contact with patients of all ages, families, and visitors to provide emotional support, assistance, and the hospital grievances. The duties of this position require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations.

Qualifications

REQUIRED

• High School diploma or equivalent education (GED) or post-secondary education
• Two (2) years of experience in an occupation requiring advocacy, public relations, customer service, or in a medical setting
• Ability to type a minimum of 30 words per minute

PREFERRED

• Associates, Bachelors or Master’s Degree in Social Science, Business Administration, Health Administration, Education or related field
• Demonstrated knowledge and skill with the Microsoft Office Suite application (specifically Microsoft Word, Microsoft Excel and Microsoft Teams)
• Functional knowledge of patient registration, electronic health record and other patient information software/applications
• Bilingual (Spanish preferred)
• Strong interpersonal, organizational, and customer service skills
• Excellent written and oral communication skills
• Strong problem-solving skills and ability to work independently

Work Hours

Varies (8 Hour shifts)

Weekend Requirements

Yes- Rotating Basis

On-Call Requirements

No