Patient Relations Rep II - Front Office - FPG Silverstein Institute, Venice

Sarasota Memorial Health Care System; Venice (FL); Presencial; USD 25 000 - 33 000; Tempo integral

Resumo da oferta

The Patient Relations Rep II at Sarasota Memorial Health Care System handles patient scheduling, check-in, checkout, and follow-up communications, acting as a liaison between physicians, patients, the office, and insurance companies.

The role requires confidentiality, compliance with standards, and a professional demeanor; daily tasks include handling payments at checkout and supporting service quality across departments. Work days are Monday–Friday, 8am–5pm.

Qualificações

• Must have computer, keyboard and data input skills.
• Must maintain pleasant, professional demeanor.
• Ability to establish and maintain effective working relationships.
• Proven initiative, self-direction, and multitasking ability.
• Dependability and reliability.

Responsabilidades

• Perform patient scheduling, check-in, and checkout processes.
• Manage follow-up communications with patients.
• Serve as liaison between physicians, patients, office, and insurers.
• Assist in collections of payments at checkout.
• Maintain confidentiality and comply with standards.

Conhecimentos

Computer skills

Data entry

Professional demeanor

Relationship building

Multitasking

Dependability

Formação académica

High School Diploma or GED

Higher level degree accepted

Ferramentas

EHR/EMR

Microsoft Office

Descrição da oferta de emprego

Job Summary

The Patient Relations Rep II is responsible for patient related activities within the office including patient scheduling, patient check-in, checkout, and follow up activities/communications. This position acts as a liaison between the physician, patient, the office and insurance company. Handles collections of monies from patient at time of checkout.

Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information. Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth.

FPG Silverstein Instittue specializes in Ear, Nose & Throat care.

Required Qualifications

• Require computer, keyboard and data input skills.
• Require pleasant and professional demeanor.
• Require skill in establishing and maintaining effective working relationships.
• Require demonstrated initiative and self-direction.
• Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Require dependability/reliability.

Preferred Qualifications

• Prefer some college or vocational training.
• Prefer a minimum of one (1) year of experience in a physician office.
• Prefer knowledge of EHR/EMR.
• Prefer knowledge of medical terminology.
• Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Prefer a professional, neat appearance with strong oral and written communication skills.
• Prefer basic knowledge of third party payers.

Mandatory Education

High School Diploma, GED or Certificate

Please note that a copy or photo of your High School Diploma or GED is required prior to start - or transcripts showing date of completion/graduation (this is collected during our onboarding process).

Higher level degree/transcipts is also accepted.

Work Days/Shift/Start Time

Monday - Friday

8am - 5pm

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/