Patient Relations Rep II - Front Office - FPG Silverstein Institute, Venice

Sarasota Memorial Health Care System; Sarasota (FL); Presencial; USD 21.000 - 25.000; Jornada completa

Descripción de la vacante

Sarasota Memorial Health Care System seeks a Patient Relations Rep II to manage patient scheduling, check-in/out, and follow-up communications. The role acts as a liaison among physicians, patients, the office and insurance companies, and handles collections at checkout.

A professional demeanor, reliability, and confidentiality are essential. Candidates should have a high school diploma or GED; one year in a physician office and familiarity with EHR/EMR and medical terminology are preferred.

Formación

• High school diploma or GED required; higher degree/transcripts accepted.
• Prefer 1 year of physician office experience.
• Basic computer and data entry skills required.
• Strong communication, professional appearance and confidentiality.
• Knowledge of EHR/EMR and medical terminology preferred.
• Basic knowledge of third party payers is a plus.

Responsabilidades

• Schedule patients and manage check-in/check-out processes.
• Handle follow-up communications with patients.
• Serve as liaison among physicians, patients, office, and insurers.
• Process payments at checkout and assist with collections if needed.

Conocimientos

Data entry

Professional demeanor

Relationship building

Initiative

multitask/organization

Reliability

Microsoft Office

EMR/EHR

Medical terminology

Oral and written communication

Third party payers knowledge

Educación

High School Diploma, GED or Certificate

Higher degree/transcripts accepted

Herramientas

Microsoft Office

EMR/EHR

Descripción del empleo

The Patient Relations Rep II is responsible for patient related activities within the office including patient scheduling, patient check-in, checkout, and follow up activities/communications. This position acts as a liaison between the physician, patient, the office and insurance company. Handles collections of monies from patient at time of checkout.

Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information. Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth.

FPG Silverstein Instittue specializes in Ear, Nose & Throat care.

• Require computer, keyboard and data input skills.
• Require pleasant and professional demeanor.
• Require skill in establishing and maintaining effective working relationships.
• Require demonstrated initiative and self-direction.
• Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Require dependability/reliability.
• Prefer some college or vocational training.
• Prefer a minimum of one (1) year of experience in a physician office.
• Prefer knowledge of EHR/EMR.
• Prefer knowledge of medical terminology.
• Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Prefer a professional, neat appearance with strong oral and written communication skills.
• Prefer basic knowledge of third party payers.

High School Diploma, GED or Certificate

• Please note that a copy or photo of your High School Diploma or GED is required prior to start - or transcripts showing date of completion/graduation (this is collected during our onboarding process).
• Higher level degree/transcipts is also accepted.

Monday - Friday

8am - 5pm

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https//info.flclearinghouse.com/