Patient Relations Rep II - Front Office - FPG Internal Medicine, Sarsota

Sarasota Memorial Health Care System; Sarasota Heights (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking an administrative professional to support patient scheduling, check-in, checkout, and follow-up activities in FPG Internal Med @ WMP Ste 405.

The role requires strong data entry, professional demeanor, and the ability to multitask while maintaining confidentiality within a healthcare environment. Experience with EHR/EMR and MS Office is preferred.

Qualifications

• Must have computer, keyboard and data input skills.
• Professional demeanor and strong communication.
• Ability to perform multiple tasks with reliability.

Responsibilities

• Schedule patients and handle check-in and checkout activities.
• Coordinate between physicians, patients, facilities and insurance.
• Assist in collections at checkout and maintain confidentiality.
• Support compliance standards and model the organization’s mission.

Skills

Computer skills

Pleasant demeanor

Multitasking

Initiative

Reliability

Education

High School Diploma

Tools

EHR/EMR

Microsoft Office

Job description

Department

FPG Internal Med @ WMP Ste 405

Job Summary

Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth.

Required Qualifications

• Require computer, keyboard and data input skills.
• Require pleasant and professional demeanor.
• Require skill in establishing and maintaining effective working relationships.
• Require demonstrated initiative and self-direction.
• Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Require dependability/reliability.

Preferred Qualifications

• Prefer some college or vocational training.
• Prefer a minimum of one (1) year of experience in a physician office.
• Prefer knowledge of EHR/EMR.
• Prefer knowledge of medical terminology.
• Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Prefer a professional, neat appearance with strong oral and written communication skills.
• Prefer basic knowledge of third party payers.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/