Patient Relations Rep II - Front Office - FPG Internal Medicine, Sarsota

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking a front desk patient services specialist to support scheduling, check-in, checkout, and patient follow-up activities. The role serves as a liaison among physicians, patients, the facility and insurance companies, and handles collections at checkout while upholding confidentiality and compliance.

The position emphasizes a positive organizational attitude and alignment with the system's Mission, Vision and Values in daily interactions.

Qualifications

• Must have computer, keyboard and data input skills.
• Pleasant and professional demeanor is required.
• Ability to establish and maintain effective working relationships.
• Demonstrated initiative and self-direction.
• Ability to perform multiple tasks simultaneously with accuracy.
• Dependability and reliability are essential.

Responsibilities

• Handle patient scheduling, check-in, checkout and follow-up activities.
• Serve as liaison between physician, patient, facility and insurance company.
• Collect monies from patient at checkout.
• Ensure compliance with all standards and maintain confidentiality.
• Demonstrate a positive attitude and align with the organization’s Mission, Vision and Values.

Skills

Data entry

Professional demeanor

Relationship building

Initiative

Multitasking

Dependability

Education

High School Diploma/GED/Certificate

Tools

EHR/EMR

Job description

Job Summary

Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth.

Required Qualifications

• Require computer, keyboard and data input skills.
• Require pleasant and professional demeanor.
• Require skill in establishing and maintaining effective working relationships.
• Require demonstrated initiative and self-direction.
• Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Require dependability/reliability.

Preferred Qualifications

• Prefer some college or vocational training.
• Prefer a minimum of one (1) year of experience in a physician office.
• Prefer knowledge of EHR/EMR.
• Prefer knowledge of medical terminology.
• Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Prefer a professional, neat appearance with strong oral and written communication skills.
• Prefer basic knowledge of third party payers.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/