Patient Relations & Quality Affairs Assistant

at Hospital Authority

Englewood (NJ)

On-site

USD 35,000 - 42,000

Full time

14 days+

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Job summary

Hong Kong Children’s Hospital is seeking a Patient Relations Assistant to support the Quality & Safety Office in Kowloon. You will provide admin support to ensure smooth daily operations, handle enquiries and complaints from patients, and assist in incident management and risk reduction initiatives.

The role requires strong English and Chinese proficiency, excellent communication, and the ability to work independently under pressure.

Qualifications

University graduates with experience or equivalent.
Five subjects in HKCEE including English and Chinese or equivalent.
Diploma in a specialized function with relevant experience.
Proficiency in English and Chinese, written and spoken.

Responsibilities

Provide administrative and clerical support to ensure the smooth daily operation of Patient Relations Office.
Assist in handling enquiries, feedback and complaints from patients and the public.
Assist in incident management and coordinate risk reduction activities.
Provide executive support for meetings related to PRO and Q&S functions.
Coordinate logistical arrangements for seminars, Q&S events and training workshops.
Prepare presentation materials, papers, statistics reports and progress updates.
Develop promotional materials for patient relations and quality & safety activities.
Perform other duties as assigned by supervisors.