Executive Assistant I (Patient Relations)

at Hospital Authority; Closter (NJ); On-site; USD 35,000 - 42,000; Full time

Job summary

The Hospital Authority invites applications for Executive Assistant I (Patient Relations) in the New Territories East Cluster. The role handles public inquiries, feedback and complaints, liaises with hospitals and complainants, drafts correspondence, and supports the day‑to‑day operations of the Patient Relations Office.

Ideal candidates are university graduates with experience, or F.5/S.5 holders with relevant qualifications, and a diploma in a specialized function.

Qualifications

• University graduates with experience; OR F.5 / S.5 with specified exams; AND diploma in a specialized function and frontline experience handling hotline and face-to-face complaints.
• Fluency in English and Chinese; strong communication and complaint handling skills.
• Proficient in MS Word, Excel, PowerPoint and Chinese word processing.

Responsibilities

• Handle public enquires / feedback / complaints and liaise with hospitals/complainants on complaint matters via hotline, face-to-face, and email.
• Support public complaint handling for Patient Relations Officers and draft correspondences.
• Coordinate meetings, trainings, projects and assist in preparing documents, reports and compiling data.
• Provide administrative support to day-to-day operations of the department.
• Perform other related duties as assigned.

Skills

Bilingual English/Chinese

Client communications/complaints

Meeting coordination/minutes

Independent & self-motivated

Team player & interpersonal

Education

University degree + experience

F.5 / S.5 with HKCEE/HKDSE requirements

Diploma in a specialized function

Tools

MS Word

Excel

PowerPoint

Chinese word processing

Job description

Executive Assistant I (Patient Relations) – (NTE2608018)

Description

Application Deadline: 3 September 2026

Date of Issue: 21 August 2026

Vacancy Notification Circular No. NTE2608018

• Position: Executive Assistant I (Patient Relations)
• Rank: Executive Assistant I
• Department / Cluster: Patient Relations Office, New Territories East Cluster
• Pay: HK$24,675 to HK$29,195 per month
• Up to 5% of total basic salary as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities

1. Handle public enquires / feedback / complaints and liaise with hospitals/complainants on complaint matters via hotline, face-to-face, and email.
2. Support public complaint handling for Patient Relations Officers and draft correspondences.
3. Coordinate meetings, trainings, projects and assist in preparing documents, reports and compiling statistical data and prepare PowerPoints.
4. Provide administrative and clerical support to the day-to-day operations of the department.
5. Perform any other related duties as assigned by supervisors.

Entry Requirements

• (i) University Graduates with experience; OR
• (ii) F.5 / S.5 with:
  • (1) HKCEE 5 passes including English Language (Syllabus B) and Chinese Language; or
  • (2) 5 subjects in HKDSE attaining the level specified below:
    • Level 2 in English Language & Chinese Language; and
    • Level 2 in New Senior Secondary subjects / “Attained” in Applied Learning subjects (subject to a maximum of 2 subjects under this category) / Grade E in Other Language subjects; or equivalent
• AND diploma in a specialized function AND relevant frontline experienceon handling hotline and face to face complaints from public

Preferred Attributes/Exposure

1. Good command of both spoken and written English and Chinese.
2. Hands-on experience in client communication and complaint service (including handling of enquiries received from complaint hotline and face-to-face, liaison with complainants and assisting in complaint investigation).
3. Experience in coordinating meetings, writing meeting minutes, and holding events.
4. Proficiency in PC applications, e.g. MS Word, Excel, PowerPoint and Chinese word processing.
5. Responsible, self-motivated and able to work independently.
6. A good team player, with good interpersonal and communication skills.

Remarks

1. https://www.ha.org.hk/haho/ho/hrd_jv/NotestoApplicants.pdf for “Notes to Applicants”.

For enquiries, please contact 3505 2997.

Location: New Territories East Cluster

Job: Supervisory, Clerical and General (Including EA rank)

Job Type: Full Time

Post Date: 21/8/2026