Patient Relations Liaison & Experience

Virtua Health; Mount Holly Township (NJ); On-site; USD 26,000 - 38,000; Part time

Benefits offered by this job

Medical, dental and vision insurance

403(b) retirement plan

Paid time off

Paid sick leave

Short-term disability

Long-term disability

Life insurance

Tuition assistance

Employee assistance program

Job summary

Virtua Health is seeking a Patient Relations role at our Mount Holly site to act as a liaison between patients, families, staff and surgeons. You will help resolve complaints and document outcomes while supporting patient rights and care quality.

The role emphasizes strong communication, conflict resolution and the ability to adapt under pressure in a hospital setting. You will work two 8-hour shifts per week, totalling 0.4 FTE, with the first shift in the United States schedule.

Qualifications

• Medical terminology and electronic medical record experience is preferred.
• Customer service/Patient Experience background is also preferred.
• Must have a general understanding of hospital and healthcare services.
• Possess positive interpersonal communication and negotiation skills.
• Must have the ability to provide conflict resolution and adapt easily to all situations, functioning well under stress.

Responsibilities

• Acts as communication liaison between patient, family, staff and surgeons.
• Resolves complaints in an efficient and timely manner with support from Patient Representative and/or Manager as needed.
• Documents complaints, resolutions, and feedback through formalized process.
• Alerts Patient Relations Manager of potential ethical issues.
• Supports the rights of each patient.
• Investigates and retrieves missing patient belongings.
• Assist with ADA needs.

Skills

Customer service

Communication

Conflict resolution

Negotiation

Stress management

Education

HS diploma

Tools

EMR/EHR systems

Job description

Virtua Health is seeking a Patient Relations role at our Mount Holly site to act as a liaison between patients, families, staff and surgeons. You will help resolve complaints and document outcomes while supporting patient rights and care quality.

The role emphasizes strong communication, conflict resolution and the ability to adapt under pressure in a hospital setting. You will work two 8-hour shifts per week, totalling 0.4 FTE, with the first shift in the United States schedule.