Patient Support Specialist- Surgical Services

Virtua; Clermont (NJ); On-site; USD 26,000 - 38,000; Part time

Benefits offered by this job

Medical insurance

Dental and vision insurance

403(b) plan

Paid time off

Tuition assistance

Employee assistance program

Job summary

Virtua Health is seeking a part-time Patient Relations Associate to support the Patient Relations Manager in coordinating communications between patients, families, staff and surgeons. The role focuses on resolving complaints and improving patient satisfaction, with emphasis on ethical handling and documentation.

Preferred qualifications include medical terminology knowledge, EMR experience, and a background in customer service or patient experience.

Qualifications

• HS diploma or equivalent required.
• Medical terminology and electronic medical record experience is preferred.
• Customer service/patient experience background is also preferred.
• Must have a general understanding of hospital and healthcare services.
• Possess positive interpersonal communication and negotiation skills.

Responsibilities

• Acts as communication liaison between patient, family, staff and surgeons.
• Resolves complaints in an efficient and timely manner with support from Patient Representative and/or Manager as needed.
• Documents complaints, resolutions, and feedback through formalized process.
• Alerts Patient Relations Manager of potential ethical issues.
• Supports the rights of each patient.
• Investigates and retrieves missing patient belongings.
• Assist with ADA needs.

Skills

Customer service

EMR experience

Communication skills

Conflict resolution

Healthcare knowledge

Education

HS diploma or equivalent

Tools

EMR systems

Job description

Company Overview

At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier community. If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment. In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics.

Location

Mount Holly - 175 Madison Avenue

Employment Details

Remote Type: On-Site

Employment Type: Employee

Employment Classification: Regular

Time Type: Part time

Work Shift: 1st Shift (United States of America)

Total Weekly Hours: 16

Schedule: Tuesday and Friday 0800-1630, two 8-hour shifts per week, 0.4 FTE

Summary

Assists the Patient Relations Manager and functions in a patient/hospital/staff liaison role, with a goal of improved communications and complaint resolution. Supports Patient Relations department in various capacities as needed to improve patient satisfaction.

Position Responsibilities

• Acts as communication liaison between patient, family, staff and surgeons.
• Resolves complaints in an efficient and timely manner with support from Patient Representative and/or Manager as needed.
• Documents complaints, resolutions, and feedback through formalized process.
• Alerts Patient Relations Manager of potential ethical issues.
• Supports the rights of each patient.
• Investigates and retrieves missing patient belongings.
• Assist with ADA needs.

Position Qualifications Required / Experience Required

• Medical terminology and electronic medical record experience is preferred.
• Customer service/Patient Experience background is also preferred.
• Must have a general understanding of hospital and healthcare services.
• Possess positive interpersonal communication and negotiation skills.
• Must have the ability to provide conflict resolution and adapt easily to all situations, functioning well under stress.

Required Education

HS diploma or equivalent required.

Hourly Rate

Hourly Rate: $18.89 - $27.81. The actual salary/rate will vary based on applicant's experience as well as internal equity and alignment with market data.

Benefits

• Medical/prescription, dental and vision insurance
• Health and dependent care flexible spending accounts
• 403(b) (401(k) subject to collective bargaining agreement)
• Paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance
• Tuition assistance, and an employee assistance program that includes free counseling sessions.

Eligibility for benefits is governed by the applicable plan documents and policies.