Patient Relations & Front Desk Specialist

UK HealthCare; Lexington (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

UK HealthCare's Nephrology Clinic seeks a Patient Relations Assistant to provide front desk registration and a welcoming experience for patients in the outpatient setting. You will greet patients, verify insurance, manage cash handling, prepare medical records, schedule appointments, and obtain new patient records to support smooth clinic operations.

This role contributes to efficient patient care and clinic initiatives aimed at improving attendance and maintaining accurate attendance records,

Qualifications

• Greeting patients and courteous interaction at front desk.
• Experience with insurance verification processes and cash handling.
• Scheduling appointments and managing medical records with accuracy.

Responsibilities

• Greet patients and register them for outpatient visits.
• Verify insurance and collect necessary information at check-in.
• Handle cash and process payments according to clinic policy.
• Prepare and organize medical records and appointment schedules.

Skills

Customer service

Telephone communication

Medical office experience

Tools

EHR systems

Job description

UK HealthCare's Nephrology Clinic seeks a Patient Relations Assistant to provide front desk registration and a welcoming experience for patients in the outpatient setting. You will greet patients, verify insurance, manage cash handling, prepare medical records, schedule appointments, and obtain new patient records to support smooth clinic operations.

This role contributes to efficient patient care and clinic initiatives aimed at improving attendance and maintaining accurate attendance records,