Patient Registration Specialist

jacksonhospital; Montgomery (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Jackson Hospital is seeking a patient access representative to handle pre-registration, registration, and payer verification at the point of service. The role focuses on accurate data gathering, benefits verification, and collecting patient financial responsibility while ensuring HIPAA and EMTALA compliance.

The ideal candidate will have a high school diploma or GED, strong communication skills, and the ability to interact with diverse patients, families, and healthcare staff.

Qualifications

• High school diploma or GED required.
• Basic medical terminology knowledge preferred.
• Ability to interact with the public including children, adults and elderly.

Responsibilities

• Pre-registration and registration of patients at the point of service.
• Identify and verify payer information and benefits eligibility.
• Coordinate referrals to financial counseling and collect patient financial responsibility.
• Ensure timely data gathering and entry of demographics and benefits in the system(s).
• Maintain HIPAA, EMTALA and other regulatory compliance; use AIDET to provide excellent customer service.

Skills

Data entry

Customer service

AIDET

HIPAA knowledge

Medical terminology

Education

High school diploma or GED

Job description

Dependent upon assignment within the department, responsibilities may include pre-registration, registration, payer identification and verification, referral to financial counseling, and point of service collections. Vital functions include: timely, accurate and complete data gathering and entry in the computer system(s) of patient demographic and benefit information, verification of benefits eligibility and limitations, coordination of benefits, determination and collection of patient’s financial responsibility at the point of service, and satisfaction of regulatory requirements (medical necessity determination, Medicare Secondary Payer completion and coordination of benefits, Important Message from Medicare issuance and signage, HIPAA, and EMTALA). Ability to communicate concisely and clearly is important. Essential is the ability to use AIDET and provide excellent customer service to patients, patients’ family members, healthcare providers, medical staff offices, and peers.

High school diploma or equivalent. Previous business office experience preferred in a healthcare environment. Ability to interact with the public, i.e. children, adolescents, adults and geriatric. Ability to interpret and possess basic medical and anatomy terminology skills. Manual dexterity and visual acuity necessary to utilize the PC and calculator. Visual acuity also necessary for filing and proofing documents. Ability to sit for prolonged periods of time. Verbal communication and hearing ability to communicate with a multitude of customers. Frequent lifting of patient luggage (25-40 lbs.) Ability to type 40 to 50 words per minute.