Patient Registration Specialist

Medical Center Health System; Odessa (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

Medical Center Health System in Odessa, TX is seeking a customer-friendly front desk receptionist to support the FHC staff. You will greet patients, schedule appointments, and answer calls with professionalism.

You will collect information for payment sources, assist with billing forms, and help determine patients' ability to pay while maintaining confidentiality and accuracy. The role requires a high school diploma and preferred experience in medical offices, with strong communication and

Qualifications

• High school diploma or equivalent required.
• Experience in medical front desk preferred; familiarity with admitting/registration and billing basics.
• Knowledge of Medicare/Medicaid, insurance benefits, and third party funding.

Responsibilities

• Provides a professional atmosphere for reception, schedules appointments, answers telephone, relaying and taking messages for the FHC staff.
• Gather information for payment sources including Medicare, Medicaid, private insurance, etc.
• Obtains financial and family data used to determine the patient’s ability to pay.

Skills

Customer service

Communication

Attention to detail

Multitasking

Professionalism

Confidential handling

Education

High school diploma or equivalent

Tools

Typing

Billing software

Filing system

Telephone system

Job description

Provides a professional atmosphere for reception, schedules appointments, answers telephone, relaying and taking messages for the FHC staff. Responsible for gathering information for the various forms of payment sources including Medicare, Medicaid, private insurance, etc. Obtains financial and family database information used in determining the patient’s ability to pay.

Education:

High school graduate or equivalent required

Training and Experience:

Prior experience in medical field preferred. Knowledge of but not limited to admitting/registration process, receivables management, credit and collection laws, billing forms, medical billing regulations, insurance benefit calculations, HMO/PPO contracts, third party funding resources.

Job Knowledge:

Excellent Customer Service skills along with good verbal and written communication skills required. General knowledge of medical business office practices. Must have basic clerical skills, typing, filing, and ability to communicate with the public, providers, nurses and patients. Ability to work with computers, electronic devices, telephones, and fax machines. Must possess the ability to do multiple tasks simultaneously and pay close attention to detail. Must be able to handle confidential situations with tact. Adaptability to dealing with the public, patients and hospital staff beyond giving and receiving directions or instructions.

Unusual Physical Demands and Working Conditions:

A. Extended periods of sitting, extensive data entry, and occasionally lifting no more than 50 lbs., such as files, paper, supplies, etc.

B. Ability to maintain composure when faced with difficult/stressful situations.

C. Varied work hours and rotating shifts may be required.

D. Possible exposure to patients with infectious diseases.