Patient Registration Specialist 1

Bryan Health; Lincoln (NE); On-site; USD 34,000 - 42,000; Full time

Job summary

Bryan Health in Lincoln, Nebraska is seeking a Patient Access Clerk to support timely registration, check-in, and financial intake across service areas. You will collect and verify demographics and insurance information, secure required consents, and explain payment expectations to support accurate billing and a positive patient experience.

This role emphasizes compliance with privacy and regulatory standards, maintains accurate records in the electronic medical record, and provides courteous

Qualifications

• High school diploma or equivalent required.
• Previous clerical, customer service, or healthcare-related experience preferred.

Responsibilities

• Registers and admits patients in person, by phone, or at the bedside.
• Verifies insurance coverage and identifies payer requirements.
• Explains payment policies and collects copays and other payments.
• Obtains and witnesses required registration and financial consent forms.
• Maintains accurate patient records in the electronic medical record.
• Answers phones, manages work queues, and supports departmental operations.

Education

High school diploma or equivalent

Job description

GENERAL SUMMARY

Supports timely and accurate patient access by completing registration, check-in, and financial intake activities across assigned service areas. Collects and verifies patient demographic and insurance information, secures required consents, and explains payment expectations to support accurate billing and a positive patient experience. Ensures compliance with regulatory, privacy, and organizational standards while serving as an initial point of contact for patients, families, and visitors.

PRINCIPAL JOB FUNCTIONS

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.
2. *Registers and admits patients in person, by phone, or at the bedside by collecting and entering complete demographic and insurance information.
3. *Verifies insurance coverage, identifies payer requirements, and escalates authorization or coverage issues as appropriate.
4. *Explains payment policies, financial responsibility, and available payment options; collects copays, deductibles, and other required payments.
5. *Obtains, reviews, and witnesses required registration and financial consent forms.
6. *Prepares and provides patient cost estimates when applicable.
7. *Identifies uninsured, underinsured, or self-pay patients and refers them to financial counseling resources.
8. *Maintains accurate patient records, updates account information, and documents relevant notes in the electronic medical record.
9. *Supports departmental operations by answering phones, managing work queues, assembling patient documents, and following downtime procedures.
10. *Assists patients, families, and visitors in a professional and courteous manner while maintaining confidentiality and service excellence standards.
11. *Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
12. *Participates in meetings, committees and department projects as assigned.
13. *Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk "*". Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

EDUCATION AND EXPERIENCE

High school diploma or equivalent required. Previous clerical, customer service, or healthcare-related experience preferred. Meets legal age requirement (19 years of age) to witness patient consents.