Patient Registration Representative, Bilingual

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

WakeMed Health & Hospitals is seeking a Patient Registration Representative, Bilingual, to be one of the first friendly faces patients see when they arrive for care. The role focuses on creating a positive patient experience by welcoming patients, registering information, collecting payments, scheduling follow-ups, and aiding communication in English and Spanish.

The ideal candidate is fluent in English and Spanish, enjoys interacting with patients and healthcare teams, stays organized in a

Qualifications

• Must be bilingual in English and Spanish.
• Minimum 1 year of customer service experience preferred.
• Excellent communication and problem-solving skills required.

Responsibilities

• Welcome patients and families, check them in for appointments, and provide outstanding customer service.
• Register patients by accurately entering demographic, insurance, and other required information.
• Collect copays and point-of-service payments and assist with checkout processes.
• Schedule and coordinate follow-up appointments, procedures, and services as needed.
• Provide basic interpretation support and assist with communication in both English and Spanish.

Skills

Bilingual English-Spanish

Customer service

Communication

Problem solving

Interpersonal skills

Education

High School Diploma or Equivalent

Job description

Overview

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

We're hiring a Patient Registration Representative, Bilingual to be one of the first friendly faces patients see when they arrive for care. In this role, you'll help create a positive patient experience by welcoming patients, managing registration and scheduling tasks, supporting communication needs, and ensuring accurate patient information is collected in a fast-paced healthcare environment.

What you'll do

• Welcome patients and families, check them in for appointments, and provide outstanding customer service.
• Register patients by accurately entering demographic, insurance, and other required information.
• Collect copays and point-of-service payments and assist with checkout processes.
• Schedule and coordinate follow-up appointments, procedures, and services as needed.
• Provide basic interpretation support and assist with communication in both English and Spanish.

Who you are

• Fluent in written and spoken English and Spanish.
• Comfortable interacting with patients, families, healthcare professionals, and community members.
• Able to stay organized and maintain accuracy while managing multiple tasks in a fast-paced environment.
• Skilled in customer service, communication, and problem-solving.
• Committed to creating a welcoming and positive experience for every patient.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required

Experience

1 Year Customer Service Preferred