Customer Service (Registration) Specialist

HealthFirst Bluegrass Inc.; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

HealthFirst Bluegrass Inc. is seeking a Registration Specialist Clerk- Float to welcome patients at the front desk, register them for services, and support their healthcare journey with warmth and professionalism.

This role requires bilingual Spanish-English communication, a high school diploma or GED, and the ability to verify demographics, insurance and income to determine eligibility, schedule visits, and maintain accurate records in a busy clinic.

Qualifications

• High school diploma or GED required.
• Bilingual Spanish-English required.
• Background check and drug screening required prior to hiring.

Responsibilities

• Greet patients and act as receptionist for clinic services.
• Register patients with demographics, insurance, and income to determine eligibility.
• Schedule initial and return appointments.
• Process patient records and manage patient flow.
• Compile and maintain medical records and required forms.
• Enter and retrieve information on a computer terminal; generate reports.
• File charts and archive records as needed.
• Handle patient billing: reconcile cash, process receipts, and forward to Accounting.
• Monitor inventory and stock exam room supplies.
• Answer phones and direct callers to appropriate offices.

Skills

Bilingual Spanish-English

Education

High school diploma or GED

Job description

Summary

Are you passionate about helping others and making a difference every day? Our team at HealthFirst Bluegrass is growing, and we’re looking for a Registration Specialist Clerk- Float who’s ready to bring warmth, energy, andbilingual (Spanish-English) skills to our front desk!

You’ll be the first smile our patients see — greeting, registering, and supporting them through their healthcare journey. If you love community outreach, teamwork, and meaningful work, this is the place for you!

• High school diploma or GED
• Background check and Drug Screening required
• Must be fluent in conversing in Spanish & English

Summary

As the welcoming face of our organization, you will provide outstanding customer service and administrative support in a fast-paced healthcare environment.

Administrative Support

• Act as patient/client receptionist. Greet patients, initiates and distributes appropriate forms
• Register clients/patients for clinic services/programs by obtaining and verifying required demographic, insurance and financial information including income information to determine eligibility for services/ pay status based on established standards
• Schedule initial and return appointments
• Process patient records, maintains patient flow during clinic sessions
• Assemble various forms required by program and service standards to record client information and services rendered to establish a medical record
• Operate a computer terminal to enter, store and retrieve information; compile records; and report routine statistical information
• File charts, master cards and reports. Assist with archiving of charts
• Collect and processes clinical service fees. Including: reconcile daily cash collected with receipts issued, cash drawer, encounter forms or other billing documents, and computer-generated reports; forward cash and receipts to Accounting on a daily basis for deposit; and process patient billing information
• Requisition, control and monitor inventory levels of supplies and materials and maintain files, records and laboratory logs
• Stock exam rooms as needed
• Answer telephone, provides information, take messages, greet the public and direct them to office locations for service or assistance

Qualifications

• High school graduation or GED;
• Background check and drug screening required prior to hiring.
• Conversing in English and Spanish