Bilingual Patient Accounts Rep - Night Shift

WakeMed; Raleigh (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

WakeMed Health & Hospitals in Raleigh, NC seeks a Patient Accounts Representative to deliver unsurpassed service while guiding patients through registration and financial intake.

You will verify active Medicare, Medicaid, and Commercial Insurance, collect demographic information, and maintain documentation. Strong English and Spanish communication is required, with translation support as needed. Night shifts and weekend coverage may apply.

Qualifications

• Fluent in English and Spanish, written and spoken.
• Experience in customer service or patient interaction preferred.
• Ability to perform simple translation tasks as needed.

Responsibilities

• Identify patients and complete registration accurately and timely.
• Verify Medicare, Medicaid and Commercial Insurance coverage.
• Collect financial and demographic information for reimbursement.
• Maintain and file scanned documents; distribute notices and ensure signatures.

Skills

Bilingual English/Spanish

Customer Service

Education

High School Diploma or Equivalent

Associate's Degree in Business Administration

Job description

WakeMed Health & Hospitals in Raleigh, NC seeks a Patient Accounts Representative to deliver unsurpassed service while guiding patients through registration and financial intake.

You will verify active Medicare, Medicaid, and Commercial Insurance, collect demographic information, and maintain documentation. Strong English and Spanish communication is required, with translation support as needed. Night shifts and weekend coverage may apply.