Guest Services Representative

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 21,000 - 26,000; Full time

Job summary

WakeMed Health & Hospitals in Raleigh is seeking a friendly Customer Service Representative to greet patients, guests, and coworkers, provide information and directions, and communicate hospital guidelines at key entry points. This essential role ensures a welcoming and safe environment, delivers immediate service recovery, and may perform clerical duties.

Cross trained to support E Tower, Heart Center, and Critical Care waiting areas.

Qualifications

• Excellent customer service skills.
• Ability to greet patients and guests and provide information.
• Knowledge of hospital services and facility resources.
• Cross trained to support E Tower, Heart Center, and Critical Care waiting areas.

Responsibilities

• Greet patients, guests and coworkers, provide information and way finding.
• Communicate current hospital guidelines and policies.
• Maintain a welcoming and safe environment.
• Provide immediate service recovery and perform clerical duties as assigned.

Skills

Customer service

Greeting visitors

Information delivery

Education

High School Diploma or Equivalent

Job description

Overview

Serves as a role model for service excellence and improves the guest experience by providing caring and compassionate customer service to our patients, guests, and staff. Serves as the initial point of contact at key entry points. This sets the tone for a remarkable guest experience.

Responsible for greeting patients, guests, and coworkers providing information and way finding, communicating current hospital guidelines and policies, and ensuring guest oversight of assigned areas. Will maintain a welcoming and safe environment, provide immediate service recovery, and perform various clerical duties as assigned.

Must have an ongoing comprehensive knowledge of hospital services and facility resources to ensure every guest has a remarkable experience. This is an essential role and will be required, especially during inclement weather, emergencies, and disasters.

**Cross trained to support E Tower, Heart Center, and Critical Care waiting areas**

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well‑being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required

Experience

1 Year Customer Service Preferred