Patient Accts Rep, Bilingual

WakeMed; Raleigh (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

WakeMed Health & Hospitals in Raleigh, NC seeks a Patient Accounts Representative to deliver unsurpassed service while guiding patients through registration and financial intake.

You will verify active Medicare, Medicaid, and Commercial Insurance, collect demographic information, and maintain documentation. Strong English and Spanish communication is required, with translation support as needed. Night shifts and weekend coverage may apply.

Qualifications

• Fluent in English and Spanish, written and spoken.
• Experience in customer service or patient interaction preferred.
• Ability to perform simple translation tasks as needed.

Responsibilities

• Identify patients and complete registration accurately and timely.
• Verify Medicare, Medicaid and Commercial Insurance coverage.
• Collect financial and demographic information for reimbursement.
• Maintain and file scanned documents; distribute notices and ensure signatures.

Skills

Bilingual English/Spanish

Customer Service

Education

High School Diploma or Equivalent

Associate's Degree in Business Administration

Job description

About WakeMed:

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Position Information:

The Patient Accounts Representative is responsible for providing unsurpassed service while ensuring all necessary actions are taken to identify patients and complete the registration process for patients in an accurate and timely manner. Including the responsibility for obtaining financial and demographic information for maximum reimbursement. Verification of active Medicare, Medicaid and Commercial Insurance coverage. Maintain scanned documentation in the electronic ED chart to include insurance cards, identification cards and other medical record documents. Ensures signatures for General Consent are obtained. Distributes WakeMed's Notice of Privacy Practices, Notice of Patient Rights/Responsibilities and Financial Policy. This position requires an individual that is fluent, both orally and in the written form, in English and Spanish. Employee will perform all the duties of this position either in English or Spanish, as required by the clients and departmental needs. This may require the employee to perform simple translation tasks, and also may require language interpretation at the basic or intermediate level. Performs all duties and assignments promoting the Wake Way and supporting WakeMed's Mission, Vision and Values.

Experience Requirements:

1 Year Customer Service Required

Education Required:

High School Diploma or Equivalent Required - And Associate's Degree Business Administration Preferred

Licensure/Certification Requirements:

Not Applicable

Hours of Work:

7:00pm-7:00am (nights to be determined)

Weekend Requirements:

As Needed

Call Requirements:

Twice per month