Emergency Department Registration Navigator

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

WakeMed Health & Hospitals is seeking an ED Patient Registration Representative to join the Revenue Cycle Operations team. You will register patients for care, enter demographics and insurance details, collect copays, obtain signatures, and help resolve account issues before billing.

This fast-paced ED environment requires exceptional customer service and communication skills to support patients and families.

Qualifications

• High school diploma or equivalent required.
• 1 year healthcare registration experience preferred.
• Strong interpersonal and communication skills for front-line patient interaction.

Responsibilities

• Enter demographics and insurance information accurately and completely.
• Collect copays and obtain required signatures; resolve account errors before billing.

Skills

Interpersonal skills

Communication skills

Customer service

Education

High School Diploma or Equivalent

Job description

WakeMed Health & Hospitals is seeking an ED Patient Registration Representative to join the Revenue Cycle Operations team. You will register patients for care, enter demographics and insurance details, collect copays, obtain signatures, and help resolve account issues before billing.

This fast-paced ED environment requires exceptional customer service and communication skills to support patients and families.