Bilingual Patient Concierge & Registration

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

WakeMed Health & Hospitals is seeking a Patient Registration Representative, Bilingual, to be one of the first friendly faces patients see when they arrive for care. The role focuses on creating a positive patient experience by welcoming patients, registering information, collecting payments, scheduling follow-ups, and aiding communication in English and Spanish.

The ideal candidate is fluent in English and Spanish, enjoys interacting with patients and healthcare teams, stays organized in a

Qualifications

• Must be bilingual in English and Spanish.
• Minimum 1 year of customer service experience preferred.
• Excellent communication and problem-solving skills required.

Responsibilities

• Welcome patients and families, check them in for appointments, and provide outstanding customer service.
• Register patients by accurately entering demographic, insurance, and other required information.
• Collect copays and point-of-service payments and assist with checkout processes.
• Schedule and coordinate follow-up appointments, procedures, and services as needed.
• Provide basic interpretation support and assist with communication in both English and Spanish.

Skills

Bilingual English-Spanish

Customer service

Communication

Problem solving

Interpersonal skills

Education

High School Diploma or Equivalent

Job description

WakeMed Health & Hospitals is seeking a Patient Registration Representative, Bilingual, to be one of the first friendly faces patients see when they arrive for care. The role focuses on creating a positive patient experience by welcoming patients, registering information, collecting payments, scheduling follow-ups, and aiding communication in English and Spanish.

The ideal candidate is fluent in English and Spanish, enjoys interacting with patients and healthcare teams, stays organized in a