Patient Registration Representative

CommonSpirit Health; Oxnard (CA); On-site; USD 36,000 - 45,000; Full time

Job summary

Dignity Health - St. John's Regional Medical Center in Oxnard, CA is hiring a Patient Registration Representative. You will ensure a positive patient experience during registration, collecting demographics, verifying insurance, and explaining hospital policies to families.

The role requires exceptional customer service, meticulous data accuracy, and strong communication to support patient satisfaction and proper reimbursement.

Qualifications

• High School Diploma or GED required with 1 year in hospital patient registration, physician office, or related revenue cycle roles.
• Other applicable training can balance lack of experience.

Responsibilities

• Identify patients and collect accurate demographics.
• Verify insurance and determine financial liability.
• Explain hospital policies and patient rights to families.
• Enter demographic data accurately into the ADT system.
• Ensure documentation meets CMS and hospital regulatory requirements.

Skills

Customer service

Data entry

Attention to detail

Communication

Education

High School Diploma

GED

Tools

ADT system

Job description

Job Summary and Responsibilities

As our Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.

Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.

To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

Key Responsibilities

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes.

Job Requirements

• High School Graduate General Studies and Minimum one (1) year of experience working in a hospital Patient Registration department, physician office setting, health-care insurance company, revenue cycle-vendor, and/or other revenue cycle related roles., upon hire or
• High School GED General Studies and Minimum one (1) year of experience working in a hospital Patient Registration department, physician office setting, health-care insurance company, revenue cycle-vendor, and/or other revenue cycle related roles., upon hire or
• Other Applicable education and/or training can be used to balance a lack of experience., upon hire and

Preferred

• Two (2) years experience working in a hospital Patient Registration department, physician office setting, health-care insurance company, revenue cycle-vendor, and/or other revenue cycle related roles.

Where You'll Work

Founded in 1912, Dignity Health - St. John's Regional Medical Center is a 265-bed, acute care, nonprofit hospital located in Oxnard, California. Serving over 85,000 patients annually, the hospital offers a full complement of services including emergency, heart, orthopedic, and cancer care. Additionally, St. John's Regional Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Thrombectomy-Capable Stroke Center and was named one of America's 100 Best Hospitals by Healthgrades in 2026. One Community. One Mission. One California

Pay Range

$26.31 - $33.05 /hour