Patient Registration Representative

CommonSpirit Health; Angels Camp (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

CommonSpirit Health is seeking a Patient Registration Representative to ensure a positive patient experience during registration. You will collect demographics, verify insurance, determine financial responsibility, and explain hospital policies to families.

Responsibilities include accurate ADT data entry, preventing duplicate medical records, reviewing accounts for complete documentation, and meeting CMS billing requirements within the hospital system.

Qualifications

• High School Graduate or GED required.
• Minimum 1 year of experience in hospital Patient Registration or related revenue cycle roles.

Responsibilities

• Ensure a positive patient experience during registration with excellent customer service.
• Identify patients, collect demographics, verify insurance, determine financial liability, and explain hospital policies to families.
• Enter data accurately into the ADT system and avoid duplicate medical record numbers.
• Review accounts for accuracy and required documentation for regulatory compliance and audit purposes.
• Meet CMS billing requirements and document completion in the hospital information system.

Skills

Customer service

Attention to detail

Strong communication

AD T system knowledge

Education

High School Diploma or GED

Tools

ADT system

Job description

*Job Summary and Responsibilities*

As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.

Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.

To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes
• Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.
• Job Requirements*Required
• High School Graduate or GED
• Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.

Preferred

• 2 years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.

Where You'll Work

Founded in 1951, Dignity Health – Mark Twain Medical Center is a 25-bed, acute care, nonprofit hospital located in San Andreas, California. Serving more than 90,000 patients annually, the hospital offers a full range of services, including cancer care, emergency care, and orthopedics. Mark Twain Medical Center also operates four Family Medical Clinics offering exams, immunizations, and care for minor injuries. Mark Twain Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation, and it is the only medical facility in Calaveras County.

One Community. One Mission. One California

*Pay Range*

$25.00 - $27.51 /hour