Patient Registration Representative

CommonSpirit Health; California, Northern (MO, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Dignity Health - Mark Twain Medical Center is seeking a Patient Registration Representative to ensure a positive patient experience during registration. You will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.

Strong communication and attention to detail are essential for reimbursement and patient satisfaction.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of experience in hospital patient registration or related revenue-cycle roles.
• Demonstrated ability to enter and verify demographics and insurance data with accuracy.
• Strong communication skills and attention to detail essential for patient experience and reimbursement.

Responsibilities

• Identify patients and collect accurate demographics.
• Enter demographic and insurance data into the ADT system accurately.
• Verify insurance coverage and determine/collect patient financial liability.
• Explain hospital policies and patient rights to families; ensure compliance and privacy.

Skills

Customer service

Attention to detail

Data entry accuracy

Strong communication

Education

High School Diploma or GED

Tools

ADT system

Job description

Job Summary and Responsibilities

As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.
Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.
To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes
• Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.

Job Requirements

Required

• High School Graduate or GED
• Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.

Preferred

• 2 years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.

Where You'll Work

Founded in 1951, Dignity Health - Mark Twain Medical Center is a 25-bed, acute care, nonprofit hospital located in San Andreas, California. Serving more than 90,000 patients annually, the hospital offers a full range of services, including cancer care, emergency care, and orthopedics. Mark Twain Medical Center also operates four Family Medical Clinics offering exams, immunizations, and care for minor injuries. Mark Twain Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation, and it is the only medical facility in Calaveras County.

One Community. One Mission. One California