Patient Registration Rep

Dignity Health; Oxnard (CA); On-site; USD 36,000 - 46,000; Full time

Job summary

Dignity Health's St. John's Regional Medical Center in Oxnard, CA is seeking a Patient Registration Representative who will welcome patients, collect demographics, verify insurance, and explain hospital policies.

You will ensure accurate data entry in the ADT system, identify patients correctly, review accounts for completeness, and support CMS billing requirements while delivering compassionate customer service.

Qualifications

• High School Graduate or GED.
• Minimum 1 year of experience in a hospital patient registration or related role.
• Education or training can balance a lack of experience.

Responsibilities

• Identify patients and collect accurate demographics at registration.
• Verify insurance and determine/collect financial liability.
• Explain hospital policies and patient rights to families.
• Enter demographic information into the ADT system accurately and timely.
• Ensure CMS billing requirements are met and documentation completed.

Skills

Customer service

Data entry

Insurance verification

Demographics collection

Communication

Education

High School Diploma or GED

Tools

ADT system

Job description

Job Summary And Responsibilities

As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service. Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families. To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the
• hospital's information system for regulatory compliance and audit purposes.

Job Requirements

• High School Graduate or GED
• Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
• Other Applicable education and/or training can be used tobalance a lack of experience.

Where You'll Work

St. John's Regional Medical Center, located in Oxnard, California is a recognized as a Top 250 Hospital in the Nation and as one of America's 100 Best Hospitals for Cardiac Care by Healthgrades. St. John's Regional is a part of Dignity Health's Southern California Division and is a member of CommonSpirit Health, the largest not-for-profit health care system in the nation, boasting an integrated network of top quality hospitals, with physicians from the most prestigious medical schools, and comprehensive outpatient services - all recognized for quality, safety, and service. Each hospital is supported by an active philanthropic Foundation to help meet the growing health care needs of our communities. Learn more here at www.dignityhealth.org/StJohnsRegional.

One Community. One Mission. One California

Pay Range

$26.31 - $33.05 /hour