PATIENT REGISTRATION REP

CommonSpirit Health; San Luis Obispo (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

French Hospital Medical Center in San Luis Obispo, California, seeks a Patient Registration Representative to ensure a positive patient experience during registration. You will collect demographics, verify insurance, determine financial liability, and explain hospital policies to families.

The role requires meticulous data accuracy and strong customer service to support patient satisfaction and reimbursement.

Qualifications

• High School Graduate or GED with at least 1 year in hospital Patient Registration, physician office, or revenue cycle roles.
• Experience in requesting and processing financial payments.
• Ability to explain hospital policies and patient rights to families.

Responsibilities

• Register patients and collect accurate demographics.
• Verify insurance and determine/collect financial liability.
• Explain hospital policies and patient rights to families.
• Ensure accurate entry of demographic information into the ADT system.
• Identify patients to prevent duplicate medical record numbers.
• Meet CMS billing requirements and document in the system.
• Enter data into the ADT system with emphasis on accuracy for reimbursement.

Skills

Customer service

Attention to detail

Effective communication

Data/insurance accuracy

Education

High School Graduate

GED

Tools

ADT system

Job description

Job Summary and Responsibilities

As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.

Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.

To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes.
• Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.

Job Requirements

Required

• High School Graduate General Studies and Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles., upon hire or
• High School GED General Studies and Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles., upon hire and
• Experience in requesting and processing financial payments.
• None, upon hire

Preferred

• 2 years and

Where You'll Work

Founded in 1946, Dignity Health - French Hospital Medical Center is a 112-bed, acute care, nonprofit hospital located in San Luis Obispo, California. Serving over 150,000 patients annually, the hospital offers a full complement of services including heart care, orthopedics, and a family birthing center. Additionally, French Hospital Medical Center has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and has achieved an “A” Hospital Safety Grade from The Leapfrog Group for every reporting period since 2012.

One Community. One Mission. One California