Patient Registration Rep.

CHCB, Inc.; City of Niagara Falls (NY); On-site; USD 24,000 - 29,000; Full time

Job summary

CHCB, Inc. is seeking a Patient Registration Representative to deliver exceptional service, manage patient information, and support accurate intake and scheduling within a healthcare facility.

You will handle EMR data entry, verify demographics and insurance, and collaborate with care teams while maintaining HIPAA compliance. The role may involve occasional evening/weekend hours and requires at least 1 year of healthcare customer service experience.

Qualifications

• High School diploma or GED required.
• At least 1 year of experience providing high-level customer service in healthcare.
• Preferred: Associate’s degree; preferred: medical terminology knowledge; preferred: 3 years of healthcare experience; preferred: familiarity with EMR systems.

Responsibilities

• Enter and retrieve information in EMR systems to ensure accuracy of health records.
• Schedule appointments, perform pre-registration duties, and verify demographics and insurance details.
• Identify situations needing clinical staff intervention and maintain patient confidentiality per HIPAA.
• Collaborate with care team, deliver Care Coordination, and support Quality Improvement initiatives.
• Process Prior Authorizations and Referrals, and provide specialist resource information.
• Record and maintain patient data accurately; participate in meetings and other duties as assigned.

Skills

Customer service

Microsoft Office

EMR familiarity

Medical terminology

Education

GED

Associate’s Degree preferred

Tools

EMR systems

Billing/claims software

Job description

Job Summary:

The Patient Registration Representative (PRR) plays a crucial role in delivering exceptional customer service to patients. The PRR focuses on ensuring patient satisfaction, providing necessary information, and supporting patients with a respectful and inclusive approach. This role involves administrative tasks to facilitate efficient patient care delivery.

Responsibilities:

• Ensure the accuracy and integrity of Health Information Records by entering and retrieving information using Electronic Medical Record systems.
• Schedule appointments, conduct pre-registration duties, verify demographic and insurance details, and fulfill tasks essential for precise claims billing.
• Recognize situations necessitating clinical healthcare staff intervention.
• Manage patient and information flow while strictly adhering to patient confidentiality regulations such as Federal HIPAA laws.
• Collaborate within the patient care team, deliver Care Coordination services, and actively engage in Quality Improvement and Assurance initiatives as necessary.
• Process Prior Authorizations, Referrals, and furnish specialist resource information.
• Record and maintain patient data accurately.
• Participate in requisite meetings and perform other duties as assigned.

Qualifications:

• High School diploma or equivalent (GED) required.
• At least one (1) year of experience providing high-level customer service in a healthcare environment.
• Proficiency in Microsoft Office and basic computer skills.
• Preferred: Associate’s Degree in a relevant field.
• Preferred: Strong knowledge of medical terminology.
• Preferred: Three (3) years of experience in high-level customer service.
• Preferred: Three (3) years of relevant healthcare experience.
• Preferred: Familiarity with Electronic Medical Record systems.

Physical Requirements:

This position involves sitting, standing, walking, bending, and stooping. It might create substantial job-related stress. Occasionally, evening and/or weekend work may be necessary. The role could also require lifting, pushing, pulling, and carrying up to ten pounds.

Pay Range: $17.61/hr. - $21.05/hr.

*This title is part of 1199 SEIU