Patient Services Rep. - Dental

Community Health Center of Buffalo Inc.; Buffalo (NY); On-site; USD 24,000 - 29,000; Full time

Job summary

The Community Health Center of Buffalo Inc. is seeking a Patient Services Representative for the dental office to deliver friendly, accurate administrative support and patient care coordination.

You will greet patients, schedule appointments, verify insurance, maintain records, and ensure confidentiality in line with health regulations. The role emphasizes teamwork with clinical staff, handling prior authorizations, referrals, and care coordination tasks, while logging patient information and

Qualifications

• High school diploma or GED required.
• Minimum one year of customer service experience.
• Proficiency with Microsoft Office and basic computer literacy.
• Preferred: Associate’s Degree in a related field.
• Preferred: Knowledge of medical terminology.
• Preferred: Three years of customer service experience.
• Preferred: Experience in healthcare settings.
• Preferred: Experience with EMR systems.

Responsibilities

• Input and retrieve information in the EMR to maintain data integrity.
• Schedule appointments and verify demographic and insurance details for accurate billing.
• Coordinate patient flow while maintaining confidentiality and informing staff when intervention is needed.
• Participate in Care Coordination and Quality Improvement activities.
• Handle pre-authorizations and referrals, and provide resource information.
• Log and track patient information accurately.
• Attend meetings and fulfill other duties as needed.

Skills

Customer service

Microsoft Office

General computer literacy

Education

High School diploma or GED

Associate’s Degree in related field

Tools

Electronic Medical Record system

Job description

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Job Summary

The Patient Services Representative (PSR) in the dental office ensures patient satisfaction by delivering excellent customer service and providing essential administrative support. The PSR communicates effectively with patients, manages appointments, verifies insurance information, and maintains accurate records while upholding patient confidentiality and adhering to relevant healthcare laws and regulations.

Responsibilities

• Accurately input and retrieve information in the Electronic Medical Record system to maintain the integrity of the Health Information Record.
• Schedule appointments, complete pre-registration tasks, and verify demographic and insurance information for precise billing.
• Coordinate patient flow, ensuring confidentiality, and recognizing when clinical healthcare staff intervention is required.
• Participate in patient care teams, offering Care Coordination services, and contributing to Quality Improvement and Assurance activities.
• Handle prior authorizations, referrals, and provide specialist resource information.
• Log and track patient information accurately.
• Attend necessary meetings.
• Fulfill other assigned duties as needed.

Qualifications

• High School diploma or equivalent (GED).
• Minimum of one year of customer service experience.
• Proficiency in Microsoft Office and general computer literacy.
• Preferred: Associate’s Degree in a related field.
• Preferred: Thorough knowledge of medical terminology.
• Preferred: Three years of customer service experience.
• Preferred: Three years of relevant healthcare experience.
• Preferred: Proficiency in using an Electronic Medical Record system.

Physical Requirements

The role entails periods of sitting, standing, walking, bending, and stooping. Job-related stress may be significant. Evening and/or weekend work could be necessary. The position may involve lifting, pushing, pulling, and carrying objects up to ten pounds.

Please note that the hourly rate for the Patient Services Representative position ranges from $17.61 to $21.05