Patient Registration Leader: Access & Quality

BBSS Beyond Blue; United States; On-site; USD 85,000 - 105,000; Full time

Job summary

Beyond Blue Corporation is seeking a Patient Registration Lead at St. Claire Regional Medical Center to oversee registration operations and ensure accuracy, compliance, and exceptional service.

You will monitor workflows, supervise staff assignments, and coordinate quality initiatives to improve patient experience and revenue integrity. The role requires a bachelor’s degree and 7+ years in patient access or healthcare customer service, preferably in high-volume settings.

Qualifications

• Bachelor’s degree required; equivalent combination of education and experience may be considered.
• Experience leading patient access, registration, or healthcare customer service teams.

Responsibilities

• Oversees registration workflows to ensure efficiency, accuracy, and compliance.
• Assigns, monitors, and reviews staff work to maintain service-level standards.
• Provides leadership, guidance, and performance feedback to registration staff.
• Drives quality assurance programs and prepares compliance reports.
• Collaborates with clinical and revenue cycle leaders to align processes with goals.
• Identifies improvement opportunities and implements best practices.
• Delivers training to ensure staff competency and consistency.

Skills

Leadership

Staff supervision

Quality improvement

Regulatory compliance

Revenue cycle

Training

Customer service

Education

Bachelor’s degree

Job description

Beyond Blue Corporation is seeking a Patient Registration Lead at St. Claire Regional Medical Center to oversee registration operations and ensure accuracy, compliance, and exceptional service.

You will monitor workflows, supervise staff assignments, and coordinate quality initiatives to improve patient experience and revenue integrity. The role requires a bachelor’s degree and 7+ years in patient access or healthcare customer service, preferably in high-volume settings.