Registration Lead: Patient Care & Team Training

SEH Saint Elizabeth Medical Center, Inc.; Edgewood (KY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Health coverage within 30 days

Paid time off

Employer match for retirement

Tuition reimbursement

Wellness programs

Career advancement opportunities

Job summary

St. Elizabeth Healthcare in Kentucky seeks a Registration Specialist to support the Registration Department in achieving timely patient check-in and accurate data capture. You will assist leadership, train staff, and monitor quality to ensure positive patient experiences.

Ideal candidates have a background in healthcare or management, with strong customer service skills, proficiency in EPIC and registration systems, and a commitment to confidentiality and teamwork.

Qualifications

• Proven track record of excellent customer service skills.
• Must be able to navigate through computer systems (Microsoft Office, registration systems, EPIC).
• Good typing skills and data entry abilities.
• Good interpersonal skills and ability to work with the public.
• Excellent written and verbal communication skills.
• Maintain patient confidentiality.

Responsibilities

• Assists Manager and Director in accomplishing department goals.
• Registers patients to meet registration goals for patient wait times.
• Placed on schedule to register and maintain all skills/duties of a Registration Specialist.
• Reconciles cash payments in safe and covers for cashier’s office when necessary.
• Monitors quality of registrations to enable timely billing from keyed data and patient interactions.
• Provides feedback to staff.
• Covers, and/or calls in employees when needed (sick, vacation, holiday).
• Meet patient registration needs in a cost-efficient manner.
• Participates in the on-call rotation.
• Updates schedules in the scheduling system and Kronos as needed.
• Responsible for on-the-job training of new Registration Department employees.
• Responsible for information flow to update and reinforce procedures and changes.
• Assists in the preparation of employee evaluations by providing feedback to the manager.
• Monitors patient wait times and collaborates to ensure patient satisfaction.
• Ensures breaks and lunches are provided for staff.
• Ensures equipment is in working order and order supplies as needed.
• Performs other duties as assigned.

Skills

Customer service

Computer systems

Typing

Interpersonal skills

Communication skills

Confidentiality

Education

High School Diploma or GED

Tools

EPIC

Microsoft Office

Registration systems

Job description

St. Elizabeth Healthcare in Kentucky seeks a Registration Specialist to support the Registration Department in achieving timely patient check-in and accurate data capture. You will assist leadership, train staff, and monitor quality to ensure positive patient experiences.

Ideal candidates have a background in healthcare or management, with strong customer service skills, proficiency in EPIC and registration systems, and a commitment to confidentiality and teamwork.