Patient Registration & Insurance Specialist

Hugh Chatham Health; Fond du Lac (WI); On-site; USD 29,000 - 43,000; Full time

Job summary

Advocate Health is seeking a healthcare access specialist in Fond du Lac, WI. The role handles patient registration, billable activities, and insurance verification. You will collect co-pays, explain coverage, and coordinate with Financial Advocates as needed while maintaining HIPAA standards.

The position requires strong customer service, multitasking, and proficiency with EPIC EMR, Microsoft Office, and phone systems. 36 hours weekly with 3 12-hour shifts and weekend rotation, full-time status.

Qualifications

• High school diploma required.
• Experience with EPIC EMR preferred.
• Ability to verify insurance and collect payments.
• Strong customer service and communication skills.
• HIPAA compliance knowledge.

Responsibilities

• Create and register patients and collect co-pays.
• Verify demographic, guarantor, and insurance information.
• Explain insurance coverage and discuss financial obligations.
• Refer patients to Financial Advocates when needed.
• Maintain HIPAA-compliant handling of patient data.
• Schedule appointments and communicate test prep instructions.
• Provide excellent customer service and greet patients.

Skills

HIPAA compliance

EPIC EMR

Insurance verification

Customer service

Cash handling

Multitasking

Communication skills

Education

High School Diploma

Tools

Microsoft Office

Phone technology

Insurance tools

Job description

Advocate Health is seeking a healthcare access specialist in Fond du Lac, WI. The role handles patient registration, billable activities, and insurance verification. You will collect co-pays, explain coverage, and coordinate with Financial Advocates as needed while maintaining HIPAA standards.

The position requires strong customer service, multitasking, and proficiency with EPIC EMR, Microsoft Office, and phone systems. 36 hours weekly with 3 12-hour shifts and weekend rotation, full-time status.