Patient Registration I - Patient Access

Kettering Health; Springfield (OH); On-site; USD 32,000 - 42,000; Part time

Job summary

Kettering Health is seeking a Patient Access role in Springfield. Responsibilities include patient registration, verifying discounts, discussing payment options, and assisting with Financial Assistance and Medicaid applications where applicable.

The position requires strong communication, teamwork, and proficiency with MS Office, in a fast-paced healthcare environment.

Qualifications

• Excellent written and oral communication skills are required.
• Meets Pre-Screening Protocol and demonstrates proficiencies in computer skills, phone skills, and customer service knowledge.
• Demonstrated ability to work in teams and communicate with all levels.

Responsibilities

• Registering patients with strong guest relations and exceptional customer service.
• Reviewing scheduled outpatient visits to confirm discount screening.
• Discussing payer sources and payment arrangements with patients.
• Assist patients with Financial Assistance Forms and Medicaid Applications (if applicable).
• Reviewing and updating patient accounts for accuracy and completeness.
• Complying with all necessary registration forms and documents.

Skills

Communication

Teamwork

Customer service

Microsoft Office

Computer skills

Flexibility

Education

High school diploma

1+ years medical office/customer service experience

Tools

Microsoft Office

Job description

Job Details

Patient Access | Springfield | Resource (PRN)

Responsibilities & Requirements

Patient Registration I position’s major duties include, but are not limited to the following:

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts
• Ensuring that payer sources and payment arrangements and options have been discussed
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents

Qualifications

• Excellent written and oral communication skills
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
• Demonstrated competency in working in teams and ability to effectively communicate with all levels
• Ability to learn site specific patient processing software.
• Computer literate and very strong with Microsoft Office Suite.
• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner
• Flexible schedule to fit staffing needs

Education

• High school diploma required
• One or more years of medical office or customer service experience required

Preferred Qualifications

• Previous registration or scheduling experience strongly preferred

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.