Patient Registration I - Patient Access

Kettering Health Network; Beavercreek (OH); On-site; USD 20,664 - 27,552; Part time

Job summary

Kettering Health Network is seeking a part-time Patient Access representative in Beavercreek, Ohio. The role requires strong customer service skills and effective communication for patient registration duties.

The ideal candidate will have prior experience in registration or scheduling and a high school diploma. This position is suited for individuals capable of functioning in high-paced environments and offers a flexible schedule to fit staffing needs.

Qualifications

• Previous registration or scheduling experience strongly preferred.
• Excellent written and oral communication skills.
• Ability to learn site specific patient processing software.

Responsibilities

• Register patients demonstrating strong guest relations.
• Review scheduled outpatient visits for discounts.
• Assist patients with Financial Assistance Forms.

Skills

Guest relations

Customer service

Effective communication

Teamwork

Microsoft Office Suite

Education

High school diploma

One or more years of medical office or customer service experience

Job description

Job Details

Patient Access | Beavercreek | Part-time |First Shift

Responsibilities & Requirements

Patient Registration I position’s major duties include, but are not limited to the following:

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts
• Ensuring that payer sources and payment arrangements and options have been discussed
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents

Preferred Qualifications

Qualifications:

• Previous registration or scheduling experience strongly preferred
• Excellent written and oral communication skills
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
• Demonstrated competency in working in teams and ability to effectively communicate with all levels
• Ability to learn site specific patient processing software.
• Computer literate and very strong with Microsoft Office Suite.
• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner
• Flexible schedule to fit staffing needs.

Education:

• High school diploma required
• One or more years of medical office or customer service experience required

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.