Patient Registration I - Patient Access

Kettering Health; Centerville (OH); On-site; USD 21,000 - 30,000; Part time

Job summary

Kettering Health in Centerville, OH is seeking a Part-time Patient Access representative to register patients, verify coverage, and explain pricing options as part of the front-line team.

The role emphasizes outstanding customer service, accurate data entry, and teamwork, using site-specific processing software. Flexible shifts and a fast-paced environment are expected in this role.

Qualifications

• Excellent written and oral communication skills.
• Meets pre-screening protocol and tests for computer, phone, and customer service proficiency.
• Demonstrated teamwork and ability to communicate with all levels.
• Ability to learn site-specific patient processing software.
• Computer literate with Microsoft Office Suite.
• Able to function in a high-paced, stressful environment with professional demeanor.
• Flexible schedule to fit staffing needs.

Responsibilities

• Registering patients with strong guest relations and exceptional customer service.
• Reviewing scheduled outpatient visits to ensure patients are screened for discounts.
• Ensuring payer sources and payment arrangements have been discussed.
• Assist patients with Financial Assistance Forms, HCAP Applications and Medicaid Applications (if applicable).
• Review accounts for quality and updates to patient accounts.
• Demonstrate knowledge of compliance or legally required registration forms, consents, literature and documents.

Skills

Excellent communication

Customer service

Teamwork

Learn site-specific software

Microsoft Office

High-paced environment

Flexible schedule

Education

High school diploma

1+ years medical office/customer service

Tools

Microsoft Office Suite

Patient processing software

Job description

Job Details

Patient Access | Centerville | Part-time | Varied Shift

Job Details

Patient Access | Centerville | Part-time | Varied Shift

Responsibilities & Requirements

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts
• Ensuring that payer sources and payment arrangements and options have been discussed
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents

Qualifications

• Excellent written and oral communication skills
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
• Demonstrated competency in working in teams and ability to effectively communicate with all levels
• Ability to learn site specific patient processing software.
• Computer literate and very strong with Microsoft Office Suite.
• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner
• Flexible schedule to fit staffing needs.

Education

• High school diploma required
• One or more years of medical office or customer service experience required

Preferred Qualifications

• Previous registration or scheduling experience strongly preferred

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.