Patient Registration I - Patient Access

Kettering Health; Wilmington (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Kettering Health invites applications for the Patient Access role in Wilmington. The position emphasizes accurate patient registration, superior customer service, and effective communication within a fast-paced health system.

Responsibilities include reviewing appointments for discounts, discussing payer sources, and assisting with Financial Assistance and Medicaid applications. Strong computer skills and the ability to learn site-specific software are essential.

Qualifications

• Excellent written and oral communication
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
• Demonstrated competency in working in teams and ability to effectively communicate with all levels
• Ability to learn site specific patient processing software
• Computer literate and very strong with Microsoft Office Suite
• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner
• Flexible schedule to fit staffing needs

Responsibilities

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts
• Ensuring that payer sources and payment arrangements and options have been discussed
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents

Skills

Communication skills

Customer service

Teamwork

Adaptability

Handling high-stress environment

Education

High school diploma

1+ year medical office/customer service experience

Tools

Microsoft Office Suite

Site-specific patient processing software

Job description

Job Details

Patient Access | Wilmington | Resource (PRN) | Varied Shift

Responsibilities & Requirements

Patient Registration I position’s major duties include, but are not limited to the following:

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.


• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts


• Ensuring that payer sources and payment arrangements and options have been discussed


• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)


• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account


• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents

Qualifications

• Excellent written and oral communication skills


• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge


• Demonstrated competency in working in teams and ability to effectively communicate with all levels


• Ability to learn site specific patient processing software.


• Computer literate and very strong with Microsoft Office Suite.


• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner


• Flexible schedule to fit staffing needs.

Education

• High school diploma required


• One or more years of medical office or customer service experience required

Preferred Qualifications

• Previous registration or scheduling experience strongly preferred

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.