Patient Registration I – Patient Access

Kettering Health; Kettering (OH); On-site; USD 31,000 - 42,000; Full time

Job summary

Kettering Health is seeking a Patient Access representative for the Second Shift in our facility in Ohio. The role focuses on patient registration, verification of discounts, and coordinating financial assistance and Medicaid applications as applicable.

Ideal candidates will have high school diploma and 1+ year of medical office or customer service experience, with excellent communication skills and proficiency in Microsoft Office. Team-based, fast-paced setting with patient-centered care.

Qualifications

• High school diploma required.
• 1+ year medical office or customer service experience required.
• Excellent written and oral communication skills.

Responsibilities

• Register patients with strong guest relations and customer service.
• Review scheduled outpatient visits to ensure patients are screened for discounts.
• Discuss payer sources and payment arrangements with patients.
• Assist patients with Financial Assistance Forms, HCAP, and Medicaid applications (if applicable).
• Review patient accounts for quality and update all aspects as needed.
• Demonstrate knowledge of compliance or legally required registration forms and documents.

Skills

Customer service

Communication

MS Office

Teamwork

Computer skills

Education

High school diploma

1+ year medical office experience

Tools

Registration software

Job description

Job Details

Patient Access | Kettering | Full-time | Second Shift

Responsibilities & Requirements

Patient Registration I position's major duties include, but are not limited to the following:

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts
• Ensuring that payer sources and payment arrangements and options have been discussed
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents

Preferred Qualifications

Qualifications:

• Previous registration or scheduling experience strongly preferred
• Excellent written and oral communication skills
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
• Demonstrated competency in working in teams and ability to effectively communicate with all levels
• Ability to learn site specific patient processing software.
• Computer literate and very strong with Microsoft Office Suite.
• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner
• Flexible schedule to fit staffing needs.

Education:

• High school diploma required
• One or more years of medical office or customer service experience required

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God's love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.